Originally published on inSided.com on November 17, 2022. If you work in SaaS, you feel the belt-tightening and the pressure to sustain growth heading into a tough economy. Gone are the days when you can solely rely on your Product-led Growth (PLG) strategy. You need more a durable growth strategy and that starts with making
Last week, the Pulse community gathered in London for Pulse Europe 2022 to discuss new research, exchange ideas, and take a few victory laps around an ice rink with some of the leading minds in business today. At every Pulse Conference, we celebrate excellence in customer success, product experience, and community by recognizing the top
I get an email almost every day from other CEOs or CXOs that goes something like this: “What’s a good metric for… [Growth Rate / Net Revenue Retention / Gross Margin / ARR / Employee]?” Often the message provides no context on the leader’s business. They just want to know what “good” is. As a
Pulse Europe 2022 is here! The event theme “Together, We’re Unstoppable” came to life at the opening keynote by Nick Mehta, CEO of Gainsight. Along with other Customer Success, Product, and Community leaders, it underscored the need to build durable growth — now, more than ever before. With the recent economic downturn, the one question
The concept of being bionic can conjure up a lot of different visuals depending on your age. It might make you think of… The Terminator… Or Battle Droids… https://giphy.com/gifs/starwars-star-wars-the-phantom-menace-l3fZXTZdS6Ofi7U6A Or Boston Dynamics… https://giphy.com/gifs/atlas-boston-dynamics-robot-Hb16ltMeeo5q1iPC9f While the term often makes people think of technology first, being bionic is really about augmenting human capabilities with technology to create
This article was authored by Sheryl Estrada, Senior Reporter at Fortune, and originally published in Fortune CFO Daily. KPIs, or key performance indicators, measure how effectively a company is achieving key business goals. Right now all companies—whether they’ve been around for 100 years or are just emerging—are focusing on KPIs that reflect modern technologies. Legacy
This article was originally published in Built In. Previous tough times have improved SaaS. This time, it shouldn’t be any different. If you’re my age (or older), you probably remember exactly where you were and how you felt when the last Great Recession hit in 2008. The fear. The uncertainty. The string of bankruptcies. The
Okta’s 2022 GameChanger Award win showcases how CS Ops and Gainsight can take on just about any challenge. Their entry detailed how they used the Gainsight CS platform to create automated Complexity Scores for accounts and a Compensation Dashboard, which helped managers assign work to CSMs in a sustainable cadence—even during a period of rapid
Learn how customer, community, and product-led strategies can build long-term, efficient growth It’s our favorite time of the year—again! If you’re still nursing a case of Pulse San Francisco FOMO, then you’re in luck. Pulse Europe is just around the corner on November 9–10 in—drumroll, please—London! Take some time off from back-to-back Zoom meetings and
This article was originally published in Forbes. In theory, customer success (CS) and product teams should be the best of friends, even BFFs. In practice, the two functions are often siloed, separated by a wall of creative tension and misunderstanding. Until recently, this issue was frequently overlooked, especially at early-stage SaaS companies. Motivated sales organizations,