This article was originally published in Built In. Previous tough times have improved SaaS. This time, it shouldn’t be any different. If you’re my age (or older), you probably remember exactly where you were and how you felt when the last Great Recession hit in 2008. The fear. The uncertainty. The string of bankruptcies. The
Okta’s 2022 GameChanger Award win showcases how CS Ops and Gainsight can take on just about any challenge. Their entry detailed how they used the Gainsight CS platform to create automated Complexity Scores for accounts and a Compensation Dashboard, which helped managers assign work to CSMs in a sustainable cadence—even during a period of rapid
Learn how customer, community, and product-led strategies can build long-term, efficient growth It’s our favorite time of the year—again! If you’re still nursing a case of Pulse San Francisco FOMO, then you’re in luck. Pulse Europe is just around the corner on November 9–10 in—drumroll, please—London! Take some time off from back-to-back Zoom meetings and
This article was originally published in Forbes. In theory, customer success (CS) and product teams should be the best of friends, even BFFs. In practice, the two functions are often siloed, separated by a wall of creative tension and misunderstanding. Until recently, this issue was frequently overlooked, especially at early-stage SaaS companies. Motivated sales organizations,
This article was originally published on All Business. I’ve always longed for an archnemesis. I know that may sound strange, but I’ve seen enough superhero movies to know that every great hero needs an antihero. We all know that Superman isn’t anything without Lex Luthor, and that Batman can’t quit the Joker. Somehow, I got
The countdown is on and we’re pumped about Pulse Europe 2022—live, in person, and in London. It is a celebration of all things related to Customer Success, Product Experience, and Community. But most importantly, it’s a celebration of the Pulse Community, a special group of people who are unstoppable together. We’d love to have you
Stay focused on your mission and realize durable growth with product analytics Multi-product companies have a lot going for them. They’re dynamic organizations that increase their addressable market with every new product offering. And the more they expand, the more use cases, products, and people come under their umbrellas. But with opportunities come new challenges.
We all know the catchphrase: Keep calm and carry on. It’s so ubiquitous, it’s almost a cliche, appearing on t-shirts, coffee mugs, and posters everywhere. But you know what? It happens to be very good advice, especially when times get tough. For those of us in the SaaS space, 2022 has certainly been one of
“What is ROI? How do you measure it? Is it different for every customer?” These are just a few of the questions that customer success (CS) experts explored in a recent episode of CS Essentials by Gainsight: Talking About ROI, a Success League Radio production. The podcast is hosted by Kristen Hayer, Founder and CEO
The state of the SaaS market right now is stress-testing the growth strategies of all kinds of SaaS companies. But the companies that are prepared to weather any market conditions are the ones poised to become unstoppable. To help you do that, we created the SaaS Durable Growth Kit for Customer Success, a collection