Systematically Deliver Customer Success
Save time while delivering best-in-class customer experiences with Playbooks. Help your team work smarter and more efficiently with prescriptive, step-by-step guides and proactive alerts that notify your team when an action is needed.

Know when to take action

Listen to trends in customer data to proactively automate Playbooks that alert your team to customer risks, opportunities, or lifecycle events that need their attention.

Deliver consistent customer experiences

Leverage Gainsight best practices to institute prescriptive, step-by-step Playbooks to guide your team to effectively take action while delivering consistent customer experiences.

Streamline task management

Prioritize workflow with AI-driven priority scoring that directs your team to the most impactful actions. Leverage Playbook Task Assists to save your team time with pre-templated emails and surveys they can send directly within their workflow.

Understand what’s working

Analyze how teams are spending their time with detailed reports and dashboards to identify which activities have the greatest impact on Customer Success.

  • "Gainsight is embedded into my day-to-day in Customer Success. My personalized, visual dashboard is my lifeline! Gainsight has truly allowed me and my team to be as proactive with our customers as possible. The automation, standardization, tasks, and surveys transform the CS process." Erin Fogerty, Head of Customer Success, Affinio


Innovative companies are protecting and nurturing their most valuable asset—their customers—with the power of Gainsight's award-winning platform.

Our customers use the Gainsight Platform to predict and manage customer risk, operationalize the customer lifecycle, and coordinate actions across their teams to drive expansion and advocacy at scale.

See how Gainsight can make your customers more successful. Schedule a demo of our software platform today!

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