Relentlessly monitor and manage health with a model that fully represents the customer experience. Customers can be complex. You need a scorecard model with the power to represent that complexity while providing the clarity needed for action.

Blend multiple sources of customer health

Our Health Scorecard captures a symphony of inputs—from the subjective CSM assessment to objective trends in product usage — to give you a holistic measure of your customer’s success.

Flexibility in your business

Health scoring shouldn’t be a black box. Create a scorecard framework that calculates health based on the signals and data that are important to you.

A scorecard for every dimension of the customer

Design a scorecard that fits every part of your customer—from the product to the parent account—to assess each dimension accurately as well as gain a deeper understanding of the big picture

Act on insight

Use customer health as your early warning system. Drive targeted playbook and automated outreaches based on changes in a specific health measure that proactively alerts the right owner to action.

  • “Gainsight helped us extend customer conversations beyond software feature usage. We became more strategic and found many more upsell opportunities.” Ed Daly, Customer Success Global Leader, Cisco
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WE ARE THE CUSTOMER SUCCESS COMPANY

Innovative companies are protecting and nurturing their most valuable asset—their customers—with the power of Gainsight's award-winning platform.

Our customers use the Gainsight Platform to predict and manage customer risk, operationalize the customer lifecycle, and coordinate actions across their teams to drive expansion and advocacy at scale.

See how Gainsight can make your customers more successful. Schedule a demo of our software platform today!

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