Capture the nuances of real-world customer health
Create a holistic framework to capture every dimension of customer health
Relentlessly monitor and manage health with a model that fully represents the customer experience. Customers can be complex. You need a scorecard model with the power to represent that complexity while providing the clarity needed for action.
Blend multiple sources of customer health
Our Health Scorecard captures a symphony of inputs—from the subjective CSM assessment to objective trends in product usage — to give you a holistic measure of your customer’s success.
Flexibility in your business
Health scoring shouldn’t be a black box. Create a scorecard framework that calculates health based on the signals and data that are important to you.
A scorecard for every dimension of the customer
Design a scorecard that fits every part of your customer—from the product to the parent account—to assess each dimension accurately as well as gain a deeper understanding of the big picture
Act on insight
Use customer health as your early warning system. Drive targeted playbook and automated outreaches based on changes in a specific health measure that proactively alerts the right owner to action.
See how Gainsight can make your customers more successful. Schedule a demo of our software platform today!Schedule A Demo