Capture and preserve rich, contextual customer history
Collaborate on customer interactions in a single location
Understand a customer’s history with context from every interaction.
Arm your customer account team with rich, contextual information around every person-to-person interaction. Timeline enables your team to view and share updates, notes, and summaries in a single location to better understand a customer’s history.
Centralized customer history
Provide a central location for the customer account team to input customer activities and notes. View a customer’s entire history of interactions in chronological order to better understand their unique journey and experience.
Easy collaboration across teams on customers and products
Our integrated task workflow and helpful formatting capabilities make it easy for your team to capture notes, emails, and to-do’s — improving collaboration and empowering your team to share customer updates.
Valuable information at your fingertips
Dynamic searching and reporting makes it easy to find the right information whenever you need it and holistically analyze your company’s activity with a customer.
See how Gainsight can make your customers more successful. Schedule a demo of our software platform today!Schedule A Demo