March 2020. Feels like decades ago, huh? We were learning to work from home, optimizing our Zoom backgrounds, and buckling in for “a few weeks” of quarantine. Little did we know. And from a SaaS leadership perspective, in March, we wondered what will the year look like financially? Truth be told, we are all still

Two weeks ago, we launched the Horizon Experience, Gainsight’s simple, intuitive, and beautiful new product experience. In previous posts, we shared our design values and our approach to implementing the experience. But what happens when you acquire a product that has a completely different user experience? Today I’ll share some thoughts around how we are

Resourcefulness has become a business imperative. As we began planning for Pulse Everywhere, the virtual version of our annual Pulse conference, we knew how important it was that we do our best to capture the feeling of the live experience. But how do you take an in-person event that offers valuable face-to-face experiences with over

I don’t know about you but life these days is confusing. Every week is full of mixed signals. Case counts are dropping in some places. And they are flaring up in others. Therapies look promising. Until they don’t. The stock market is soaring. Yet unemployment is too. More than ever in the history of my

Can you believe it’s been two weeks since Pulse Everywhere happened?  Last year at my first Pulse, I was blown away by the passion of the 5,500 customer success and product professionals who descended on Moscone for the in-person event. It seems ironic now that I’d wondered if there were no barriers to attend (time,

At Pulse Everywhere, we launched the all-new Gainsight Horizon Experience—Gainsight’s new User Experience powered by a simple, intuitive, and beautiful design system and a set of UI components to serve as the building blocks. This new experience is already available in our CX Center, Revenue Center, Sightline Vault, and Gainsight mobile, and we’ll be rolling

DRUM ROLL PLEASE…AND THE 2020 GAMECHANGER AWARD WINNERS ARE…  First and foremost, for everyone who joined us online last week for the absolutely unprecedented Pulse Everywhere. We were completely blown away not only by the attendance but of the engagement and palpable energy that came to life in this virtual experience. While we didn’t have

How We Turned a Beloved 5,000 Person Tech Conference Into an Epic 22,000 Online Experience in 45 Days That’s a wrap on #PulseEverywhere 2020. Just nine short weeks after deciding to transform the much-loved Pulse event into an online experience, we hosted over 22,000 Customer Success and Product professionals from 50+ states/countries. Over 25 companies

Wow! What a record-breaking Pulse Everywhere! Over 22,000 registrations across two days, over 25 companies presenting, and over 50 states/countries logged on live. We couldn’t have done it without you—our Pulse community. We know that, like us, most of you are in fuller houses right now, so we decided to enjoy a spoof of our

We are extremely excited to have announced the Gainsight Horizon Experience at Pulse Everywhere. Our goal is to deliver a product experience that is simple, intuitive, and beautiful, without sacrificing any of the power you need and expect from Gainsight. These values – simple, intuitive, and beautiful are not just buzzwords. They drive every idea,