Change the Game
The Gainsight GameChanger Community is built on the fundamental belief that, collectively, we can inspire, grow, and push each other to new heights.
GameChanger VIPs are the bold Gainsight customers leading the future of customer success and product experience by challenging the status quo. We're thrilled to share their inspiring and authentic stories here.
GAINSIGHT CUSTOMERS WHO ARE CHANGING THE GAME
GameChanger Content and Podcasts
Moving From The Back Office Into Customer Success
In episode 15 of the Gainsight Gamechanger Podcast, Adam Joseph, Director of Customer Success, EMEA at Gainsight sits down with Shanta Bodhan, Customer Success Manager…
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Lessons in Customer Success: Multitasking, Delegating, and Asking “Why?”
In episode 14 of the Gainsight Gamechanger Podcast, Adam Joseph, Director of Customer Success, EMEA at Gainsight sits down with Samantha Samuels, Head of Partnerships,…
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The Academic Approach to Customer Success
In episode 13 of the Gainsight Gamechanger Podcast, Adam Joseph, Director of Customer Success, EMEA at Gainsight sits down with Bryan Hochstein, Assistant Professor of…
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Creating the Complete Customer Success Team
In episode 12 of the Gainsight Gamechanger Podcast, Adam Joseph, Director of Customer Success, EMEA at Gainsight sits down with Star Hofer, former Vice President…
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Learning from Churn: How CSMs Can Become Investigative Journalists
In episode 11 of the Gainsight Gamechanger Podcast, Adam Joseph, Director of Customer Success, EMEA at Gainsight sits down with Natasha Narayan, CEO and Co-Founder…
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Customer Success: The International Perspective
In episode 10 of the Gainsight Gamechanger Podcast, Adam Joseph, Director of Customer Success, EMEA at Gainsight sits down with Kris Morrison, Vice President of…
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The CX Factor: How the UKG GameChangers Streamline Experience (and you can too!)
Your customer comes into contact with so many teams at your company. But if you’re not aligned, the experience is inconsistent, disjointed, and inefficient. Sound…
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Returning To Customer Success Following Maternity or Paternity Leave
In episode 9 of the Gainsight Gamechanger Podcast, Adam Joseph, Director of Customer Success, EMEA at Gainsight sits down with Violaine Yziquel from Slack, Aude…
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The “A-Ha” Moment of Customer Success
In episode 8 of the Gainsight Gamechanger Podcast, Adam Joseph, Director of Customer Success, EMEA at Gainsight sits down with Waqas Hussain, Manager, Strategic Customer…
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Customer Success Ideology
In episode 7 of the Gainsight Gamechanger Podcast, Adam Joseph, Director of Customer Success, EMEA at Gainsight sits down with Francis Cordon, VP, Field Operations…
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Product Led Customer Success
In episode 6 of the Gainsight Gamechanger Podcast, Adam Joseph, Director of Customer Success, EMEA at Gainsight sits down with David Jackson, CEO of TheCustomer.co.…
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How to Master Presentations in Customer Success
In episode 5 of the Gainsight Gamechanger Podcast, Adam Joseph, Director of Customer Success, EMEA at Gainsight sits down with David Chernick, CEO and Founder…
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Customer Success and Mental Health (Part 2)
In episode 4 of the Gainsight Gamechanger Podcast, Adam Joseph, Director of Customer Success, EMEA at Gainsight sits down with Rick Adams (CEO and Founder…
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Customer Success and Mental Health (Part 1)
In episode 3 of the Gainsight Gamechanger Podcast, Adam Joseph, Director of Customer Success, EMEA at Gainsight sits down with Matt Myszkowski (VP EMEA Customer…
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The Impact of COVID-19 and State of Customer Success in France
In episode 2 of the Gainsight Gamechanger Podcast, Adam Joseph, Director of Customer Success, EMEA at Gainsight sits down with Elise Meijer, Senior Customer Success…
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Customer Success And The New “Remote Reality”
In episode 1 of the Gainsight Gamechanger Podcast, Adam Joseph, Director of Customer Success, EMEA at Gainsight sits down with Jonathan Corrie, Co-Founder & CEO…
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The Expansion Experts: How the GameChangers at Mitek Fuel Customer Growth
For many companies, expansion is a constant challenge -- and a huge, untapped opportunity. Creating the strategy and aligning the technology is key. In this…
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GameChanger Playbook Series—Customer Visionaries: How ADP’s GameChangers Get a Complete Picture
Customer success experts are likely familiar with the six business challenges plaguing the industry: unexpected churn, inability to scale, missed expansion opportunities, a disconnected customer…
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GameChanger Playbook Series—The 10X Team: Secrets to CS Scale from the GameChangers at Intellishift
In today’s complicated and competitive customer success landscape, delivering value is more important than ever. Clients want more than just adoption; they expect their investments…
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The 10X Team: Secrets to CS Scale from the GameChangers at Intellishift
High growth? Limited resources? Only 24 hours in the day? Chances are that in Customer Success you’ve faced one of these barriers. So how do…
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Customer Visionaries: How ADP’s GameChangers Get a Complete Picture
Do you have a 360 view of your customer? It can feel impossible to get ahead of customer retention and growth without one. But building…
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Announcing the 2020 GameChanger Award Winners
DRUM ROLL PLEASE...AND THE 2020 GAMECHANGER AWARD WINNERS ARE... First and foremost, for everyone who joined us online last week for the absolutely unprecedented Pulse…
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