Gainsight Glossary

How to Measure Customer Experience

Customers today are very connected and active in discussing their user experience in multiple channels, using social media, contact centers and email to name a few. This experience with respect to a product or service in any one channel can greatly affect the overall experience with the company.

Gainsight’s Customer Success Management solution helps measure customer experience using surveys, purchase history, product features used, produce usage, and other customer success data.

Gainsight focuses on:

  • Improving closure rates
  • Reducing churn
  • Increasing retention
  • Increasing recurring revenue
  • Improving usage of product

Use Gainsight today to give you actionable insights about customer experiences.

See Gainsight in Action!