As the business world prepares to weather this year’s economic headwinds, savvy SaaS organizations are doing more than battening down the hatches. They’re investing in product experience (PX) and product-led growth (PLG) strategies to efficiently chart a path to durable growth—and smooth sailing when market conditions improve. In a recent Harvard Business Review (HBR) report

Are you still burning out your Support and Customer Success teams firing fighting simple customer training issues? Is it becoming impossible to scale your manual onboarding procedures as your business grows? It’s time to formalize your customer education program with a Learning Management System (LMS). Why Do You Need an LMS? 11 Benefits of Learning

Every year Gainsight loves to give our customers and community a roundup of our best resources, including events, webinars, articles, ebooks, and more. As the thought leader in the field of Customer Success (CS), we want you to have all the information and insights you need to stay current and take your CS practice to

Everyone in SaaS is battoning down the hatches and preparing for an economic storm. But now is the time to set yourself up for smooth sailing once we reach calmer waters.  The technology industry, specifically SaaS, is in a tricky position, but the companies that emerge stronger after the downturn will be the ones that

“The best way to predict the future is to invent it.” – Alan Kay “It’s tough to make predictions, especially about the future.” – Yogi Berra Given the uncertainty right now, it’s hard to predict what will happen in January—let alone all of 2023. But here goes nothing … here are 10 Customer Success (CS)

Sabina Pons is Operating Partner at Growth Molecules™ and a 2022 Top 100 CS Strategist. In today’s market, companies need to do more with less. For SaaS organizations, that means it’s becoming table stakes to invest in product-led growth (PLG) and operationalize customer success (CS) with digital touchpoints. But how does a company scale without

Have you ever been in a situation where there just aren’t enough hours in the day to get everything done?  Or perhaps you’re about to whip up a delicious meal, but realize that you don’t have all the needed ingredients, and are forced to get creative. Well, in more ways than one, Customer Success (CS)

I was given a unique opportunity in 2018, managing a team of over 150 post-sales professionals who were responsible for retaining and growing thousands of customers by providing a better user experience with clear ROI. Little did I know that this opportunity would evolve into a thrilling customer success adventure. I’m Ori Entis, co-founder and

This story was originally published in TechCrunch. An old maxim among courtroom litigators states that you should only ask a question of a witness when you already know how they will answer. Otherwise, you might be in for an unpleasant surprise. For this reason, effective prosecutors and defense attorneys engage in various pre-trial activities, including “witness

How will we look back on 2021 and 2022 years from now? I’m sure partly, we will reflect with shock. How did we ever think GameStop was worth tens of billions of dollars? Why did we believe in crypto scams like FTX? And whoever thought an NFT of a “Bored Ape” would be valued at