There is increased pressure on tech buyers to make sure there is a clear need, quick value, and obvious ROI for any software purchase. This pressure is true if you’re in Marketing or Sales, but even more so if you’re in Customer Success. There are a lot of reasons buying CS technology has unique considerations.
This article was originally published in Fast Company. Interest rates are soaring. Currency pressure is mounting. A recession may be looming. These macroeconomic headwinds are hard enough to deal with on their own. But if you’re a fast-growing product company—for which the traditional playbook is to grow at all costs—then times are doubly difficult. As
Sadly, Pulse Europe 2022 has concluded, but that doesn’t mean we can’t reminisce on our and your favorite moments. Take a look at some of the special shoutouts on social media from this year’s exciting event. 1. Marija Skobe-Pilley, Customer Success Leader EMEA, ClickUp 2. Danielle Auerbach, RVP of Customer Success, Wunderkind 3. Anita Beck,
Here are our top Pulse Europe 2022 takeaways from Gainsight’s Adam Joseph, Regional VP of Customer Success, EMEA As I reflect on the events of last week, I am left in absolute awe of both our amazing local Customer Success community and of my wonderful groups of colleagues who helped bring Pulse Europe to life.
Originally published on inSided.com on November 17, 2022. If you work in SaaS, you feel the belt-tightening and the pressure to sustain growth heading into a tough economy. Gone are the days when you can solely rely on your Product-led Growth (PLG) strategy. You need more a durable growth strategy and that starts with making
Last week, the Pulse community gathered in London for Pulse Europe 2022 to discuss new research, exchange ideas, and take a few victory laps around an ice rink with some of the leading minds in business today. At every Pulse Conference, we celebrate excellence in customer success, product experience, and community by recognizing the top
I get an email almost every day from other CEOs or CXOs that goes something like this: “What’s a good metric for… [Growth Rate / Net Revenue Retention / Gross Margin / ARR / Employee]?” Often the message provides no context on the leader’s business. They just want to know what “good” is. As a
Pulse Europe 2022 is here! The event theme “Together, We’re Unstoppable” came to life at the opening keynote by Nick Mehta, CEO of Gainsight. Along with other Customer Success, Product, and Community leaders, it underscored the need to build durable growth — now, more than ever before. With the recent economic downturn, the one question
The concept of being bionic can conjure up a lot of different visuals depending on your age. It might make you think of… The Terminator… Or Battle Droids… https://giphy.com/gifs/starwars-star-wars-the-phantom-menace-l3fZXTZdS6Ofi7U6A Or Boston Dynamics… https://giphy.com/gifs/atlas-boston-dynamics-robot-Hb16ltMeeo5q1iPC9f While the term often makes people think of technology first, being bionic is really about augmenting human capabilities with technology to create
This article was authored by Sheryl Estrada, Senior Reporter at Fortune, and originally published in Fortune CFO Daily. KPIs, or key performance indicators, measure how effectively a company is achieving key business goals. Right now all companies—whether they’ve been around for 100 years or are just emerging—are focusing on KPIs that reflect modern technologies. Legacy