How Human-Centric AI Frees CSMs for Strategic Work at BMC

How Disqo Sparked an AI Movement With a Company-Wide Hackathon

The Secret Workflow Letting LeeRon Manage 100 Accounts With a 2-Person Team

Brady Bluhm and Kalpana Krishna Kumar explain how AI is reshaping Customer Success—automating the first 80% of the work—and get tactical and practical in how…

AI is evolving so fast that it’s hard to keep up—sparking both excitement and anxiety about the future of work. Will AI replace jobs, or…

This bonus episode features Nick Mehta reflecting on life after stepping down as Gainsight’s CEO, sharing his plans for rest, learning, writing, and family time,…

In this special episode of [Un]Churned, host Josh Schachter sits down with Gainsight’s outgoing CEO Nick Mehta and his successor, Chuck Ganapathi, to mark a…

Step behind the curtain as we revisit the most electric moments from the Pulse mainstage—from the magic of AI agents to the community’s favorite CS…

AI is evolving from a buzzword to the backbone of effective CS programs. Join AI and CS leaders as they unpack how AI is transforming…

How do you go from one-to-some to one-to-many—without losing the human touch? This panel dives into the systems, data, and mindset needed to deliver high-value…

Go behind the curtain with Gainsight’s own CSMs as they reveal how they’re putting AI to work—today. Hear firsthand how our team is not only…

Have burning questions about goal-setting, team structuring, or integrating CS into your revenue strategy? Join us for a candid discussion with Gainsight’s CCO, Brent Krempges—a…

Strategy is great, but execution wins the game. This session takes a tactical approach to building scalable processes for retention, goal-setting, and driving measurable customer…

Been handed the CS reins but not the instruction manual? This no-fluff panel dives deep into the strategies, challenges, and lessons top leaders have used…

For some, Customer Success and Sales go together like peanut butter and jelly. For others, it’s like pickles and ice cream—a total mismatch. Whether you’re…

Julian Lindhorst, a Senior CSM at Gainsight who works alongside our Customer Communities clients, discusses his experience as a former Khoros customer. For more information…

Gainsight is available in the Agents & Assistants section of the Slack Marketplace. Discover how Gainsight transforms customer success workflows in Slack. For more information…

2024 has proven that AI is here to stay. And not just stay – AI has set fire to the ‘old ways’ of delivering customer…

Learn how to reclaim your time and amplify your impact with AI strategies every customer facing teammate should explore. Hear how post-sales teams are using…

AI has to drive real results to make an impact and prove its value in post-sales. Hear how leading companies are leveraging AI for measurable…

You might think combining digital tools with human support sounds like a genius plan. But how do we make sure customers aren’t left stranded when…

Explore key factors from understanding customer needs to evaluating your support setup. Get insights to help you make an informed decision about implementing effective self-service…

Scaling up sounds great until you’re drowning in customer requests with no extra hands to help. Learn how to grow your customer success operations without…

Learn more about Staircase AI by Gainsight, or book time with our team to see it in action.

Product leaders discuss AI’s transformative impact on business software, emphasizing its ability to understand language, reason, and drive intuitive, impactful customer success.

Learn about AI’s impact on HR in the SaaS industry. Hear from Jack Altman, CEO of Lattice, about balancing technology and people and his view…

Explore AI investments and creating Human-First Products in this expert discussion covering how AI’s role in customer success.

Godard Abel, CEO of G2, joins Gainsight AI to address key questions about AI pricing models and opportunities in customer success.

Nick Mehta shares a humorous and candid view on AI’s potential including real benefits like innovations in healthcare and customer service.

Generative AI is here, transforming customer success NOW. Human-First AI looks at the use of massive data sets to make AI your trusted partner in…

Generative AI offers efficiency (less busywork), effectiveness (better tools) and an enhanced customer experience (personalized interactions) for CSMs.

Learn about how Docker is leveraging AI to enhance customer engagement by enabling personalized, proactive strategies for customer success.

Lulu Jiang, CS Operations Manager at LeanIX, discusses how Gainsight’s Customer Cheat Sheet streamlines workflows and enhances how CSMs prepare for customer interactions.

Learn how Talroo uses AI Follow-up and Customer Cheat Sheet in their CS processes to boost understanding and communication among executive and customer teams.

Customer Cheat Sheet gets high praise for streamlining customer 360 reviews and improving team efficiency from Gainsight customer WordPress VIP/Automattic.