RESOURCES
Ideas to Inspire Your Next Big Win
Durable Growth
Gainsight helps you find opportunities from your existing customers and users to unlock new growth. With Gainsight, you achieve growth that withstands the peaks and…
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The SaaS Durable Growth Kit for Product Leaders
Leverage your Product to grow in all market conditions As market conditions continue to fluctuate, SaaS organizations look to reliable and predictable ways to meet…
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Benchmark: Product roadmapping with product experience data
Turn product experience data into product roadmaps that deliver value and create durable growth for your organization. The Product-Led Growth Index 2022 found that 57%…
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Improve CS Collaboration With Sales To Drive Revenue Expansion
Deal expansion is a top goal for many organizations — it’s easier and less costly to upsell a happy customer than to land a new…
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The Ultimate Guide to Successful B2B Community Management
Everything you need to know to launch, grow and maintain your own wildly successful B2B customer community A guide for customer success teams, product leaders…
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Pooled CSM Model: Deliver personalized customer success at scale
Scale human engagements without increasing headcount Gainsight allows you to build and manage a Pooled CSM Model so you can scale your personalized customer success…
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Path to Durable Growth for CXOs
Learn how to implement durable growth strategies even in unreliable markets SaaS companies are experiencing an uncertain future right now. As CEO of Gainsight, Nick…
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SaaS Durable Growth Kit for Customer Success
Learn how to scale efficiently with CS strategies in an uncertain market. SaaS companies are facing a make-or-break moment right now. The era of “growth…
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The Big Book of Digital Customer Success
Build a durable business that scales with digital customer success. Many companies are collectively facing a sink-or-swim moment, forced to do more with less. But…
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Durable Growth Playbook Savvy SaaS Companies
Business growth you can depend on, even in unpredictable markets In the past few years, SaaS companies followed a “growth at all costs” mindset. While…
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The CCO’s Secret Guide to Success eBook
Gainsight’s Chief Customer Officer (CCO) Kellie Capote interviewed customer success leaders to get real-time, on-the-ground insights into what works—and what doesn’t. Based on Capote’s Gamechanger webinar…
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What is Product Experience eBook
Everything you need to know about product experience and how it impacts your growth goals. The customer journey is an essential part of acquisition, expansion,…
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The Enterprise Roadmap to Data-Driven Multi-Product Growth eBook
Build durable growth for your enterprise business with the right product analytics. Durable growth requires organizations to remove any possible surprises that might come from…
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Empower Your CSMs to Be Data Driven
Delivering exceptional customer experiences at scale requires the right customer insights. Stop gating reports and dashboards or burdening your admin with custom requests. Self-Service Analytics…
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5 Strategies for quickly evolving your new CS organization
5 Strategies for quickly evolving your new CS organization The Customer Success Index 2022 revealed that 95% of companies surveyed reported having a CS function…
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The Intersection of Customer Success and Product Experience
Automating value delivery with customer-centric business models Author and consultant Geoffrey Moore provides an illuminating history of customer success and its impact on the future…
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The Growth Product Manager: Product-Led Growth for the Enterprise
Growth product management is thriving, adding a ton of value for organizations and helping to deliver on commercial goals once relegated to sales and marketing…
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Product-Led Customer Success
Know What Makes People Click CS team uses product data to inform what they’re doing (encourage expansion through upgrades) CS org can own PX, but…
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Building a world-class trial experience that drives ‘predictable’ growth
The trial experience is your springboard to sky-high product growth. But to be effective, it takes planning. Your trial experience can either launch prospective users…
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Product-Led Growth Through Market Volatility
Navigate the Obstacles of Today’s Market and Build an Unstoppable Business with Product-Led Growth Join Mickey Alon and Shanee to hear their perspective on the…
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Benchmark: Product qualified lead (PQL) conversion rates
Improve your acquisition and expansion rates with product qualified leads (PQLs) Findings from The Product-Led Growth Index 2022 indicate that free trials using PQLs result…
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The Five Stages of SaaS Product Management Maturity
To get to the next level in business, you first need to know where you are. The secret to efficient growth lies in your product.…
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6 Ways To Use Product Analytics To Drive Your Product Roadmap
Durable growth relies on a data-driven product roadmap Product roadmaps are more than a list of upcoming features—they are a vision for the future of…
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CSQLs: Unlock Your Next Pipeline Source
Drive Growth with Customer Success Qualified Leads Customer Success teams are in a unique position to drive revenue growth. Companies that are focused on sustainable…
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Science + Systems: There’s More To High Touch Customer Success Than The Art Of Relationships
Durable growth strategies are on every CS leader’s to-do list, which means everyone is trying to balance human capital, face-to-face engagements, digital-led strategies, and an…
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NPS Scores Reveal Disparity in Value Delivered to Users and Buyers
Report shows 10 point disparity between User and Buyers NPS The Customer Success Index 2022 offered a wealth of interesting insights. Most importantly, it highlighted…
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Impact Analyzer Datasheet
AI-Driven Insights with Impact Analyzer Impact Analyzer is powered by Gainsight’s Horizon AI, the first and only Customer Success platform embedded with AI helping companies…
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Gainsight Home Datasheet
Customer Success Managers need a tool to streamline their day-to-day customer management activities and enable them to maximize productivity. Gainsight Home provides CSMs with this…
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Gainsight’s Guide to Building a World-Class Customer Success Operations Organization
Learn why it’s necessary to empower and grow your CS Operations team Moving into post-pandemic times, the evidence of the benefit of CS automation, specifically…
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Building the Case for a Product-Led Growth Tech Stack
SaaS companies are doubling their investment in PLG. Here’s how to do that right. In the Product-Led Growth Index 2022, almost half of the companies…
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Cost of Retention Calculator
Cost of Retention shows the amount spent on retention per customer on an annual basis. It’s important to keep in mind that when entering the…
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Net Promoter Score Calculator
Net Promoter Score (NPS) is a widely-used metric that measures and evaluates customer loyalty. Customers rank their likelihood of recommending your product or service on…
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Logo Retention Rate Calculator
Logo Retention is the ratio of renewed contracts to the amount of contracts with the potential to be renewed. This metric shows retention in terms…
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