Gainsight Glossary

How To Improve Customer Loyalty

Gainsight’s Adoption Management module enables SaaS companies to improve customer loyalty and measure product usage, adoption and success metrics to drive customer retention workflow across the enterprise.

Gainsight offers customer intelligence in the following ways:

  • Up-sell alerts – Increase up-sell by identifying happy customers who don’t use certain products
  • Renewal Dashboard – Improve revenue visibility by using data to drive renewal forecasts
  • Non-compliance reports – Increase up-sell by identifying happy customers who are over their allotted license count

Gainsight improves customer loyalty by:

  • Measuring and analyzing churn
  • Assessing churn impact on overall revenue growth and customer lifetime value

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