Gainsight Glossary

Measure Customer Experience

Measure customer experience to gain valuable customer insights

In today’s evolving landscape, you need to continuously innovate to strengthen and grow your customer relationships. Just because a customer is satisfied now doesn’t mean you’ll always have their business. You must continue to deliver positive outcomes consistently. This will increase the likelihood that they will renew their contract.

Boost your customer experience strategy with Gainsight

Our Customer Success platform offers a complete view of how individual customers use your product. With that information, you can use advanced surveys, emails, videos, and other strategic outreaches to address concerns and nurture advocacy. Based on the insights gathered in Gainsight, you can offer more complete support, such as premiere services, training webinars, or help documentation.

Gainsight will help you improve your customer experience and retain customers. To learn more about Gainsight’s capabilities, schedule a demo today.

See Gainsight in Action!