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Top Learnings From Gainsight University Data That Showcase the Business Impact of Customer Education

At Gainsight, we understand the vital role that customer education plays in driving sustainable growth and fostering strong relationships with our clients. That's why we've…

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Community Management Essentials: Dos and Don’ts for 2024 Success

In the dynamic landscape of community management, 2023 saw significant strides in redefining the role and impact of online customer communities for organizations. As we…

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Steering the Ship: Mapping Leadership and Goal-Setting for Customer Education

We're starting 2024 with a new webinar series jam-packed with best practices and strategic insights proven to help customer education teams get their programs off…

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Blog Post
Unlocking Customer Success with Channel and Ecosystem Partners

By Scott Salkin, SVP & GM, Gainsight CS and Asher Mathew, Co-Founder & CEO, Partnership Leaders In today’s world of shifting economic conditions, plummeting market…

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Community Unplugged
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Join Us at Community Unplugged: Get Plugged Into What Powers Healthy Online Communities

Are you ready to unlock the potential of your customer community? Gainsight is thrilled to announce Community Unplugged - an immersive virtual event designed to…

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How to Align Customer Success With Revenue

In the ever-evolving landscape of SaaS, Customer Success (CS) teams are facing a paradigm shift. Once primarily focused on customer satisfaction and retention, CS teams…

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Blog Post
Gainsight Reigns Supreme: Winter 2024 G2 Grid Report Unveiled!

In the fast-paced world of Customer Success, staying ahead of the curve is non-negotiable. That's why here at Gainsight, we're beyond thrilled to share our…

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Blog Post
Customer Education & Training: The Investment That Keeps on Giving

The Customer Success landscape has changed. Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result,…

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Blog Post
Why It’s Time to Slash Your Reliance on Manual Customer Training

Manual customer training, i.e., 1:1 sessions with Customer Success Managers (CSMs), PDFs, webinars, etc.—had its day. But it’s quickly falling out of favor, diminishing the…

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Blog Post
Community Manager Insights: A Conversation With Gainsight’s Own Community Management Team

Today is Community Manager Appreciation Day—recognizing the unsung heroes working behind the scenes to architect thriving, healthy communities that drive customer engagement and value.  Gainsight…

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Blog Post
How Learning Is Transforming the CX Landscape

There’s more competition than ever. But, why? The cost of starting a business is lower than ever, products are commoditized, and markets are saturated, which…

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Blog Post
Customer Education Managers & Customer Success Managers: Who Does What?

Customer success is firmly entrenched in the SaaS business model. According to a 2020 study by TSIA, more than 90% of organizations had a dedicated customer…

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Community-Driven Impact: How to Prove and Improve Your Community’s Value

By now, the value proposition for a customer community is well-established. Having a community of people who use, improve, and advocate for your product will…

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Popmenu’s Guide to Digital Customer Engagement

Digital innovation is constantly shaping customer relationships, and Popmenu stands out for how it’s using Gainsight Essentials for its customer engagement and growth strategies. Customer…

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Pulse Europe 2023: How to Drive Proactive Customer Success When You’re an Early-Stage Company

For a long time, proactive vs reactive was a common debate among Customer Success professionals. Now, the verdict is in, and everyone agrees that proactive…

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Blog Post
Pulse Europe 2023: How Zapier Scaled Support Using Community

In today’s customer-centric world, providing fantastic support is mandatory. But how do you deliver a high level of customer support at scale when a difficult…

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Blog Post
Why Customer-Centric Product Analytics Are More Important Than Ever

Good data has never been more important to effectively interact with customers both in and outside your product. Knowing how deep (or shallow) customers’ product…

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Blog Post
Lessons Learned When Constructing a Seamless Customer Journey

A carefully crafted customer journey is not static. They shift and change with your products, your markets and even your go-to-market strategy. If you’re facing…

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Blog Post
Five Opportunities for CS in a World Full of AI-Driven Change

Shhhh. Listen. Hear that?  It’s the sound of the SaaS universe undergoing a massive change. Actually, the sound is more like a roar than a…

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Blog Post
3 Ways Devo Uses Gainsight Customer Communities to Engage Members and Expand Business

It’s no surprise that highly engaged customers tend to be happier, longer-lasting customers. But there’s a catch: It can be a challenge to reach every…

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Illustration depicting the integration of customer education and community as scale engines for customer success in SaaS companies.
Blog Post
Customer Education and Community: The Scale Engines of Customer Success

The conventional wisdom at many SaaS companies is that they’re not ready for customer education or customer community. Many leaders say they’re focused on building…

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Blog Post
Gainsight’s Pulse Conference Returns to Its Roots: Meet Us in St. Louis!

It's time to roll out the red carpet and prepare for a change of scenery because Pulse is on the move! Brace yourselves for an…

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Blog Post
Implementing CS From Scratch: 4 Best Practices

Customer Success (CS) is one of the most important growth drivers for any company across the globe. From new SaaS companies to established industries like…

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Blog Post
New Research Shows the Power of Gen AI for CS

The field of Customer Success (CS) is evolving, as new technologies offer a path to scale CS teams while guiding users through today’s increasingly digital…

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Blog Post
How MoveWorks Increased CSM Capacity and Saved $2.5M in Customer Retention Costs Using Automation

MoveWorks, a leading AI copilot platform, rocketed to rapid growth status as the AI-driven enterprise sector took off last year. In just 18 months, MoveWorks…

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Autodesk-Customer-spotlight
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How Autodesk Achieved 20% Response Rates and Reduced Response Times to One Week Using Targeted In-App Feedback Surveys

Autodesk, a pioneer since its establishment in 1982, has been at the forefront of creating tools that power the architecture, engineering, construction, manufacturing, and entertainment…

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Blog Post
5 Top Takeaways From Pulse Europe 2023

That's a wrap on Pulse Europe 2023 at Passenger Terminal Amsterdam. As the sun sets on the city of bicycles, the Pulse community reflects on…

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Blog Post
Announcing the 2023 Pulse Europe GameChanger Award Winners!

Every year at Pulse Europe, we recognise European industry leaders who have made significant contributions to the field of Customer Success (CS), driving innovation and…

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Blog Post
Pulse Europe 2023: Gainsight’s Gen AI Powers a Human-First Customer Success Revolution

Pulse Europe 2023 opened today at Passenger Terminal Amsterdam, on a tone of embracing each other as humans first, while taking our work to the…

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Blog Post
Introducing Our New Book! Customer Communities: Engage and Retain Customers to Build the Future of Your Business

In the dynamic landscape where the rules of business are continually evolving, the concept of community has undergone a transformation. Once seen as a support…

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Blog Post
Generative AI Is Here: Experience the Future of Customer Success With Horizon AI at Gainsight

Gainsight has always been a leader in the industry, from being the first to establish Customer Success itself, to evolving with changing customer needs, to…

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Blog Post
Navigating the Shift to Digital CS to Achieve Efficiency and Scale

Does this scenario sound familiar? Customer data scattered across various systems, workflows bottlenecked by manual processes, and an overarching need for a more unified and…

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Blog Post
Getting Started With Customer Academy Content Using Gen AI

You searched for your LMS, went through the RFP process, implemented the platform, and are preparing for launch. But first, you need content. We often…

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Blog Post
Six Strategies to Jumpstart the First 30 Days of Your Community Launch

We recently published an overview of what to expect in the first 30, 60, and 90 days of launching a customer community. In this article,…

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Blog Post
How to Turn a Traditional Help Center into Online Training Powerhouse

Consumers have made it clear that customer experience reigns supreme and they're willing to pay more for it. Part of that experience is how you train…

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Blog Post
Highlights From the Customer Success Index 2023: We’re at an Inflection Point

If this past year has shown us anything, it’s that companies with the most agility and a strong focus on the customer are the ones…

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