Successful customers will grow with you over time. However, if you don’t have a streamlined, data-driven process for expansion, you may miss out on valuable growth opportunities. With Expansion Management, Gainsight helps drive revenue by identifying and executing on opportunities for upsell and cross-sell.

Identify opportunities for expansion

Alert your team to upsell and cross-sell opportunities based on data-driven triggers, such as ROI delivery, successful utilization, and white space analysis.


Execute effectively

Leverage cross-functional Playbooks and platform integrations to enable Sales, Customer Success, Services and others to collaborate on identifying and closing opportunities.


Proactively expand strategic accounts

Proactively align with customers on business objectives, deliver them successfully, and drive growth programmatically with Success Plans.

Success Plans

Automate and scale

Drive expansion at scale by sending personalized outreaches and custom follow-up actions to customers ready for expansion.

Journey Orchestrator

Key Performance Indicators

  • Drive expansion by identifying and acting on cross-sell and upsell opportunities in your customer base
  • By using Gainsight, I've been able to take our team which was traditionally very reactive and turn them into a team that's proactive.
    Roelf Kuitse, Manager, Customer Success Organization at Imprivata
  • We've seen double digit increases in renewal rates and expansion rates when we've applied Customer Success. Gainsight has been a key lever to drive those business outcomes for Cisco.
    Ed Daly, Global Customer Success at Cisco
  • We were able to use Gainsight Reporting and Calls-to-Action to drive up our on-time renewal rate 10 percentage points.
    Paul Liebman, Head of Global Customer Success at Eventbrite

See how Gainsight can make your customers more successful. Schedule a demo of our software platform today!

Schedule A Demo