The essence of Customer Success is ensuring that your products are consistently delivering value. With Product Success, Gainsight your team can easily monitor the impact of new product releases, drive closed-loop processes for enhancement requests, and gather feedback to help inform and prioritize your roadmap.

Track usage and outcomes

Know which products and features are affecting key metrics like customer health, adoption, retention, and expansion.

360 View

Prioritize feature requests

Use customer insights, from adoption data to escalated support tickets, to determine how to prioritize feature requests.


Announce and track enhancement requests

Notify customers of product updates that they have requested or will help them to reach their desired outcomes.


Key Performance Indicators

  • Increase retention by prioritizing the enhancements that impact your customers’ likelihood to renew
  • Increase advocacy by improving the product to generate successful, satisfied customers
  • By using Gainsight, I've been able to take our team which was traditionally very reactive and turn them into a team that's proactive.
    Roelf Kuitse, Manager, Customer Success Organization at Imprivata
  • We've seen double digit increases in renewal rates and expansion rates when we've applied Customer Success. Gainsight has been a key lever to drive those business outcomes for Cisco.
    Ed Daly, Global Customer Success at Cisco
  • We were able to use Gainsight Reporting and Calls-to-Action to drive up our on-time renewal rate 10 percentage points.
    Paul Liebman, Head of Global Customer Success at Eventbrite

See how Gainsight can make your customers more successful. Schedule a demo of our software platform today!

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