Successful Services engagements should be measured by more than just on-time, on-budget delivery. Customers also expect Services organizations to focus on their desired business outcomes. Gainsight’s Services Experience helps you track the health of projects from a Customer Success perspective, proactively mitigate risks, and ensure a great customer experience.

Align project delivery to outcomes

Streamline handoffs between cross-functional teams, improve the project experience, and ensure customer’s outcomes are delivered.

Playbooks

Monitor and provide project updates

Identify and flag engagements that are under-resourced, have low customer sentiment, or are not meeting deadlines or other key success metrics.

Reporting & Dashboards

Measure the impact

Leverage scorecards to measure the impact of projects on customer health and adoption.

Scorecards

Key Performance Indicators

  • Increase retention by delivering optimal onboarding and ongoing services engagements to your customers
  • By using Gainsight, I've been able to take our team which was traditionally very reactive and turn them into a team that's proactive.
    Roelf Kuitse, Manager, Customer Success Organization at Imprivata
  • We've seen double digit increases in renewal rates and expansion rates when we've applied Customer Success. Gainsight has been a key lever to drive those business outcomes for Cisco.
    Ed Daly, Global Customer Success at Cisco
  • We were able to use Gainsight Reporting and Calls-to-Action to drive up our on-time renewal rate 10 percentage points.
    Paul Liebman, Head of Global Customer Success at Eventbrite

See how Gainsight can make your customers more successful. Schedule a demo of our software platform today!

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