A successful experience working with your support team can turn around even the most challenging customer situations. With Support Experience, Gainsight empowers your support team with relevant customer insights and cross-functional plays to enable them to not only close tickets, but also contribute to delivering customer outcomes.

Triage cases based on holistic customer data

Grant Support reps visibility into overall customer health and other insights in their core applications to help them understand where to focus their efforts.

Sharing

Use feedback to improve experience

Monitor support outcomes through closed-loop CSAT surveys to continually optimize the support experience.

Surveys

Mobilize cross-functional teams

Involve cross-functional teams (CSMs, Sales, Services) in the Support team’s workflow to drive to faster resolutions, identify and share expansion opportunities, and more.

Playbooks

Key Performance Indicators

  • Increase retention by staying on top of support risks and providing a strong overall Support experience
  • By using Gainsight, I've been able to take our team which was traditionally very reactive and turn them into a team that's proactive.
    Roelf Kuitse, Manager, Customer Success Organization at Imprivata
  • We've seen double digit increases in renewal rates and expansion rates when we've applied Customer Success. Gainsight has been a key lever to drive those business outcomes for Cisco.
    Ed Daly, Global Customer Success at Cisco
  • We were able to use Gainsight Reporting and Calls-to-Action to drive up our on-time renewal rate 10 percentage points.
    Paul Liebman, Head of Global Customer Success at Eventbrite

See how Gainsight can make your customers more successful. Schedule a demo of our software platform today!

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