BLOGS
Drive Durable Growth With Customer-Centric Strategies
Blog
Generative AI Is Here: Experience the Future of Customer Success With Horizon AI at Gainsight
Learn More
Blog
Gainsight’s Pulse Conference Returns to Its Roots: Meet Us in St. Louis!
Learn More
Customer Success as the “everything department:” What it is, why it happens, and how you can prevent it
Originally published on inSided.com on February 3, 2021. In our first podcast episode of the year, “Your CS team is at risk of becoming the…
Check it out
Gainsters of Gainsight: Meet Sheridan Collard, Customer Account Manager
1. Tell us a bit about yourself and what your role is at Gainsight. I’m the Customer Account Manager for Gainsight EMEA’s customer base, working…
Check it out
The misuse of tech-touch strategies in Customer Success – and how to fix it
Originally published on inSided.com on January 22, 2021. Today’s customers have high expectations, and in SaaS, selling never really ends. B2B buying cycles are long…
Check it out
5 Ways to Be a Better Listener—in Life and in Business
There’s a reason why we’re groomed to be good listeners since Kindergarten. It’s a way to foster relationships in our personal lives and comes in…
Check it out
How an Entrepreneurial Spirit Led Anand Chandrasekaran to CPO
Being in tune with your career observations, work environment, and the industry’s current ebb and flow is necessary for anyone looking to make headway in…
Check it out
Passion for Product and “The Boss” Led Lee Weiner, Chief Innovation Officer at Rapid7 to the Top
Over the past year, Gainsight’s CEO, Nick Mehta, has interviewed a plethora of Chief Product Officers in the series Path to Becoming A CPO. As…
Check it out
CPO of Zuora, Chris Battles Shares How to Bridge into the Field of Product
It is rare for Gainsight CEO Nick Mehta to be surprised by a guest. But in a recent webinar, Chris Battles, Chief Product Officer at…
Check it out
Change the Game in 5 Minutes: Marissa Barcza Shifts the Focus from Reactive to Proactive
Welcome to Gainsight’s ‘Change the Game in Five Minutes’ series. In this interview, our CEO, Nick Mehta, speaks with the Senior Manager of Scaled Customer…
Check it out
Change the Game in 5 Minutes: Dell Boomi Experiences a Rise in ARR and Churn Reduction Thanks to Customer Success
Welcome to Gainsight’s ‘Change the Game in Five Minutes’ series. In these conversations, we talk with customer success leaders who are role models and want…
Check it out
Team Sport: Adobe’s Approach to In-Product Guides
Key Learnings and Successes with Gainsight’s PX & Adobe’s Audience Manager Have you ever heard the saying, "There is no 'I' in team?" Companies with…
Check it out
Enabling Multi-Product Growth in Gainsight PX
Many enterprise companies find themselves without either a tool or platform that gives a unified customer experience across multiple products. As a result, the customer…
Check it out
Gainsight PX Goes Mobile
Users today, whether on the go or working remotely, exist on various platforms and devices— web-apps, desktop, and especially mobile phones. Multiple platforms and devices…
Check it out
Using Data To Predict and Prevent Churn
People may not understand the use of “combat,” but we are in a precarious situation and time where many companies are fighting for their business…
Check it out
Manage Customer Escalations With Ease To Improve Retention
“The customer is always right.” This phrase was popularized by retailers Harry Gordon Selfridge, John Wanamaker, and Marshall Field. These men learned early in their…
Check it out
10 Things We Learned About Customer Success in 2020
My brother-in-law has taken on a memorable role in family birthdays. No matter who is celebrating—from toddler to grandparent—and no matter what time of day—from…
Check it out
How To Close The Consumption Gap?
This past weekend I took the time to start (re)reading the book that Ashvin and Ruben wrote last year. One concept that was brought up…
Check it out
Retention Attention: Metrics and Best Practices That Up Your Retention Game
Does RETENTION have your attention? Businesses in most fields or industries are interested in retention, primarily due to the current economic climate. Companies realize that…
Check it out
User Onboarding Strategies To Develop An Effective Retention Strategy
Growth teams manage reducing churn and improving retention. To solve this, they may allocate budget on win-back campaigns or promotions with the hope of luring…
Check it out
Tools to Launch An Effective Customer Engagement Strategy At Scale
“Companies were planning for months and years to do their digital transformation. It happened overnight” - Dr. Christopher Ahlberg, CEO and Co-Founder, Recorded Future. Since…
Check it out
Change the Game in Five Minutes Series: Garin Landry Transformed Customer Success at Planview
Welcome to Gainsight’s ‘Change the Game in Five Minutes’ series. Our Chief Customer Officer, Ashvin Vaidyanathan, talks to customer success trailblazer Garin Landry in this…
Check it out
Powering Experiences At Scale With Gainsight PX
Why is it that companies cannot create a great customer experience at scale? One of the reasons Gainsight has found is the influx of too…
Check it out
Driving a Unified Experience with Your Customer Success Team
The purpose of your Customer Success team is ultimately to drive customer outcomes. But they are not alone in this endeavor. The Product team is…
Check it out
Gainsters of Gainsight: Meet Riana Upton, Associate Product Marketing Manager
1. Tell us a bit about yourself and what your role is at Gainsight. My name is Riana Upton and I’m on Gainsight’s product marketing…
Check it out
8 Things I Learned from Our Vista Announcement
Last week was a pretty good week. Scratch that, it was the best of my career. We announced a partnership with Vista Equity Partners, valuing…
Check it out
Simplify Your Tools to Automate and Scale Customer Retention
A common concern for growth teams is how much budget they should spend on acquisition versus retention sales or marketing. Because the budget required for…
Check it out
The Role of Product Manager Versus a Project Manager
You’ve done your research, met with customers, and determined exactly what product or features need to launch in order to drive revenue or win market…
Check it out
The Infinite Game of Customer Success: Why Gainsight Partnered With Vista
[TL;DR: We’re thrilled to announce a partnership with Vista Equity Partners, valuing Gainsight as a “unicorn,” to take the Customer Success movement to new heights.…
Check it out
Lessons from GitLab: Implementing Customer Success Operations At Scale
As the Customer Success function matures, it’s increasingly clear that Customer Success Operations (CS Ops) plays a critical role in driving effectiveness and efficiency just…
Check it out
10 Reasons To Be Thankful for Gainsight PX
We have almost made it through the challenging year of 2020. With Halloween behind us, it is time to celebrate arguably one of the best…
Check it out
How to Create a Best-In-Class Free Trial Experience
This is part 12 of our 12-part series “This is Product-Led,” inspired by our conference for Gainsight PX users, Pulse for Product. At the dawn…
Check it out
How Monday.com Launched a Tiny Feature That Increased Visits 40%
This is part 11 of our 12-part series “This is Product-Led,” inspired by our conference for Gainsight PX users, Pulse for Product. Today, in our…
Check it out
How Adobe Analytics Drove 343% Higher Adoption with a Pale Blue Dot
This is part 10 of our 12-part series “This is Product-Led,” inspired by our conference for Gainsight PX users, Pulse for Product. Throughout this series,…
Check it out
How Conversica Optimized Their Renewal Management Process Using Gainsight
Everyone understands how critical renewals are to your business. Despite the importance of renewals in business growth, many companies and teams struggle with a few…
Check it out
How Anodot Went From High-Touch to Tech-Touch And Preserved a Fantastic Experience
This is part 9 of our 12-part series “This is Product-Led,” inspired by our conference for Gainsight PX users, Pulse for Product. We tend to…
Check it out
Why 2020 Was The Year the Success and Product Stars Aligned
This is part 8 of our 12-part series “This is Product-Led,” inspired by our conference for Gainsight PX users, Pulse for Product. There is a…
Check it out
Seismic Explains its Three-Tiered Plan for Delight-Inducing Product Launches
This is part 7 of our 12-part series “This is Product-Led,” inspired by our conference for Gainsight PX users, Pulse for Product. Ask people whether…
Check it out