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Helping B2B Companies Harness the Power of Customer Feedback in Action: Visualize the voice-of-the-customer at scale to transcend merely measuring NPS. Improve customer experiences and success.

Waypoint Group delivers custom tailored B2B action plans that make sense for each client with unique and specific needs. We partner with your team from the C-Suite to customer-facing employees to increase the engagement from all sides, ensuring maximum impact.

We know time is money, so we leverage our years of experience to help craft communications, deploy customer feedback, and analyze the data in a short but manageable time frame.  We quickly identify KPIs and provide recommendations so you can act promptly, too. Take a look at some of our B2B customer experience consulting services below.

Consulting Services

  • Communication Framework
  • Closed Loop Practices
  • Customer Segmentation
  • Financial Linkage
  • Executive & Front-Line Training
  • Win/Loss Analysis
  • Customer Feedback Design
  • Analytics
  • Customer Journey Mapping

Turn Analysis into Action

  • Develop your offerings
  • Move the Needle
  • Activate Your Promoters