Schedule a Demo

Resources Library

Ideas to inspire your next big win

A woman peeks through a large blue circle against a black background, her eyes wide with curiosity as she clutches the edge. A graphic starburst and diagonal line design add detail, infusing the scene with a burst of energy that evokes endless resources of imagination.
A smiling woman in an orange blazer uses a laptop. The blue background features icons of a report, a person with a badge, and the word "REPORT," highlighting how Customer Success is transforming revenue processes.
Ebook / Guide
Customer Success Must Play A Pivotal Role In Transforming Revenue Processes

B2B companies struggle to achieve predictable growth when they neglect customer goals and fail to help customers realize the value marketing and sales has promised.…

Check It Out
A woman and a man work together at a desk with a laptop. Text reads: "The CE Pro Playbook: 7 Must-Have Plays to Pivot from Cost-Center to Revenue-Driver. Onboarding and customer education that drives growth. Skilljar by Gainsight.
Ebook / Guide
7 Must-Have Plays for Customer Education That Drives Growth—Not Just Onboarding

You’ve moved past “nice-to-have” training. You know customer education touches everything—onboarding, retention, upsell, product adoption, and beyond. This playbook shows you how to make that…

Check It Out
Smiling woman with curly hair wears a sleeveless olive top and necklace, standing in front of a light blue background featuring "EBOOK" and an open book icon—highlighting insights for Chief Revenue Officers from the New Growth Playbook.
Ebook / Guide
The New Growth Playbook for Chief Revenue Officers

Revenue leaders are facing a strategic inflection point. Customer acquisition alone can’t sustain growth, and CROs are rethinking the role Customer Success plays in protecting,…

Check It Out
A person in glasses and an orange sweater stands outdoors, smiling. Next to them, a digital interface outlines the journey of migrating from Khoros, with messages like "Welcome to our community" and "Ask a Question," surrounded by icons and a list of members against a dark blue backdrop.
Ebook / Guide
Tips to Prepare For A Community Migration

If you’re facing a migration decision with Khoros, you’re not alone—and you don’t have to figure it out on your own. We’ve helped countless enterprise…

Check It Out
Image of a smiling person with short hair, wearing a suit jacket and shirt, centered in a blue circle on a light blue background. The word "EBOOK" and a book icon are in the top left corner. A thin, curved line decorates the background, subtly suggesting AI innovation in customer retention.
Ebook / Guide
How Gainsight’s CCO Uses AI to Stay Ahead on Customer Retention

Customer expectations are higher than ever, and staying ahead requires more than just intuition. It takes intelligent insights, proactive action, and the ability to anticipate…

Check It Out
A person with short dark hair and a beard, wearing a green shirt, is smiling while looking at an AI tool displayed on their tablet. Seated in a bright room with a sloped ceiling, they appear engaged and thoughtful. The light blue background adds to the room's inviting atmosphere.
Ebook / Guide
AI Tool Solution Buying Checklist

Finding the right AI-driven Customer Intelligence tool can feel overwhelming, but it doesn’t have to be. Our Customer Intelligence Tool Buying Checklist breaks down the…

Check It Out
A woman in a green blazer smiles. On the left, a dashboard showcases the CS Index Report with a churn score of 26, highlighting key trends including a 30% downward trajectory and 7 highly engaged customers generating $21,763 in revenue. The portfolio summary displays company data below.
Datasheet
CS Index Report: 4 Key Trends In Europe
Check It Out
Smiling man in a purple suit with a chart on preventing churn shows customer health metrics: a churn score of 26 with decreasing trend and 7 highly engaged customers boosting revenue. Below, icons highlight "10K+ Customers Monitored," offering an executive guide to success.
Ebook / Guide
An Executive’s Guide to Preventing Churn

For Gainsight’s CEO, eliminating churn isn’t just a strategy—it’s a daily practice powered by AI. This executive guide reveals how Staircase AI by Gainsight delivers…

Check It Out
A man and woman smile while looking at a tablet, set against a dark blue background with concentric circles. "REPORT" and "Customer Success Index 2024" are displayed in the top left corner, highlighting their focus on customer success strategies.
Benchmark
The Customer Success Index 2024

We surveyed customer success professionals from 175 companies to explore their current use of generative AI, future plans, and perceptions of the greatest opportunities and…

Check It Out
Dark blue background with the text "Gainsight: The Customer Success Index 2024, Coming of Age" in white and blue letters.
Research & Reports
The 2024 Customer Success Index: Coming of Age

As the post-Covid economic forecast stabilized, Customer Success emerged not just as a critical function but as a central growth engine for businesses across sectors.…

Check It Out
Cover of FeverBee's 2024 Buzz Report, titled "Evaluating the Top Enterprise Community Platforms," featuring a digital art display with illuminated geometric shapes on a dark background.
Research & Reports
FeverBee’s Buzz Report – Evaluating The Top Six Community Platforms

Choosing the right community platform is a critical decision for any organization building or enhancing a community. To help you make an informed choice, Gainsight…

Check It Out
A man with glasses and a beard smiles while holding a tablet, pointing at it. The colorful gradient background frames a speech bubble that says, "Can you tell me the top account risks needing exec attention?" Another bubble replies, "Of course! With AI insights from CSM!
Ebook / Guide
From Basics to Brilliance: Learn to Master AI as a CSM

Don’t just ride the AI wave—own it! This comprehensive eBook cuts straight to the chase, turning everyday CSMs into AI-powered superheroes. AI will move you…

Check It Out
This image shows a twisted staircase illustration with bright blue and pink gradients set against a purple background.
Ebook / Guide
10 Ways Staircase AI Will Land Your Next Deal

This step-by-step guide helps you uncover new revenue opportunities quickly, with AI-powered insights that cut through the noise.

Check It Out
A man in glasses points to an icon of a hand holding a dollar sign, surrounded by arrows. Text reads: "Gainsight Report Forrester. Invest in Digital-Led Customer Success for Better ROI." The background features a gradient of purple and pink.
Research & Reports
Craving Better ROI? Let Digital-Led Customer Success Deliver

Customer success is the key to sustainable growth, but let’s be real—traditional methods are no longer enough to help customers achieve their expected goals and…

Check It Out
A Gartner Magic Quadrant chart from August 2024 showcases Customer Success Platforms categorized into Leaders, Challengers, Visionaries, and Niche Players. Notable companies like Gainsight, Totango, OneWelcome, Portnox, ClientSuccess, Vendict, and Custify are featured prominently.
Research & Reports
Gartner® Magic Quadrant for Customer Success Platforms

Gainsight is named a Leader in the October 2024 Gartner® Magic Quadrant for Customer Success Platforms. Gainsight was positioned highest for Ability to Execute and…

Check It Out
The CFO Guide to Churn in 2024 Report
Research & Reports
The CFO Guide to Churn in 2024

Churn prevention doesn’t just stop fund leakage, but also contributes to increasing customer loyalty and account expansion. By analyzing real data from thousands of B2B…

Check It Out
Get The Inside Track On Effective Customer Expansion thumbnail
Benchmark
Get The Inside Track On Effective Customer Expansion

Stop letting revenue slip through the cracks. The real gold? It’s already in your customer base. The State of Customer Expansion reveals the secrets of…

Check It Out
How To Turn Healthy Customers Into Proactive Advocates thumbnail
Ebook / Guide
How To Turn Healthy Customers Into Proactive Advocates

Customer Advocacy has proven to be a powerful way to drive growth. But, if you’re starting your advocacy program from scratch, what should be your…

Check It Out
A bearded man in glasses smiles and flexes his arms against a colorful, abstract backdrop. The text reads: "Empowering customers to seize success" and "Scaling customer success through digital self-service strategies.
Ebook / Guide
Empowering Customers To Take Success Into Their Own Hands

Your Guide to Scaling Customer Success Through Digital Self-Service Strategies Is your team stuck on repeat and putting out the same old fires? It’s time…

Check It Out
A man in a black t-shirt smiles while looking through binoculars, much like exploring self-serve solutions, against a colorful gradient background.
Datasheet
8 Signs It’s Time for Self-Serve Solutions

It’s time to let self-service do what it does best—handle the basics while you tackle the big stuff. Scale faster, free your team from the…

Check It Out
A woman with blonde hair and glasses holds a tablet, smiling confidently. She's in front of a gradient background with circular graphics depicting business icons like a graph, handshake, and gears. "EBOOK" and "Grow with our Customer Success Platform" appear at the top left.
Ebook / Guide
Buyer’s Guide: Select A Customer Success Platform To Grow With

Don’t risk your customer success strategy on technology that can’t scale with you. This Buyer’s Guide cuts through the noise and gives you the straight…

Check It Out
Sink Surprise Churn & Win Big in the Staircase Revenue Hunt thumbnail
Ebook / Guide
Sink Surprise Churn & Win Big in the Staircase Revenue Hunt

It’s time to level up your game—because during Dreamforce, Gainsight is turning San Francisco into a real-life treasure hunt. With Staircase AI, you’ll never get…

Check It Out
The State of Community in Customer Success, 2024 Report thumbnail
Research & Reports
The State of Community in Customer Success, 2024 Report

A community can be a cornerstone of modern customer success strategy. From Fortune 100 companies to emerging startups, customer communities are reshaping how companies engage…

Check It Out
A man in glasses smiles at the center with two inset circles: one shows a surprised woman with curly hair, and the other depicts a cheerful man with a beard. A circular line connects the images against a blue and pink background.
Benchmark
The State of Community in Customer Success 2024

We surveyed customer success professionals from 175 companies to explore their current use of generative AI, future plans, and perceptions of the greatest opportunities and…

Check It Out
Your 6-Step Guide to Launching Your Customer Academy thumbnail
Ebook / Guide
Your 6-Step Guide to Launching Your Customer Academy

Are you ready to launch your first digital customer academy but don’t know where to start? From foundational planning to advanced strategies, this 6-step guide…

Check It Out
How to Leverage AI as a CS Leader with Human-First Results thumbnail
Ebook / Guide
How to Leverage AI as a CS Leader with Human-First Results

AI is creating massive shifts in the customer success industry, and it is critical for CS leaders to understand where it can be most effectively…

Check It Out
The State of AI In Customer Success, 2024 Report thumbnail
Ebook / Guide
The State of AI In Customer Success, 2024 Report

It seems that every news story, tech product release, group chat, and even dinner table conversation eventually gets around to AI. And rightly so: AI…

Check It Out
Buyer’s Checklist: Customer Success Solution thumbnail
Ebook / Guide
Buyer’s Checklist: Customer Success Solution

Buying any technology requires a clear understanding of your business case and a thorough evaluation process. When evaluation a CS platform, it’s important to consider…

Check It Out
The State of AI in Customer Success 2024 thumbnail
Benchmark
The State of AI in Customer Success 2024

We surveyed customer success professionals from 175 companies to explore their current use of generative AI, future plans, and perceptions of the greatest opportunities and…

Check It Out
FeverBee’s Successful Community Management course thumbnail
Ebook / Guide
FeverBee’s Successful Community Management course

“Success for All” is one of Gainsight’s core values that we use as a compass to guide us in every decision we make. To us,…

Check It Out
How to Keep & Grow Your Customers with an Online Community Platform thumbnail
Ebook / Guide
How to Keep & Grow Your Customers with an Online Community Platform

Ready to revolutionize your customer retention and growth strategy? Dive into our latest ebook, a comprehensive guide on leveraging online community platforms to engage and…

Check It Out
Unlocking Customer Growth - A Mandate for Efficiency ebook cover
Ebook / Guide
Empowering Customer Success As An Engine For Growth

In an era where every dollar counts and market demands are ever-evolving, understanding how to shift from siloed retention tactics to a comprehensive focus on…

Check It Out
How to Efficiently and Repeatedly Identify the Right Value Stories thumbnail
Ebook / Guide
How to Efficiently and Repeatedly Identify the Right Value Stories

For executives, particularly those in Customer Success and Customer Marketing, mastering value storytelling is essential. These narratives demonstrate your team’s ongoing commitment to delivering tangible…

Check It Out
Unlock the Power of Gen AI in Customer Success with Our Exclusive Ebook! thumbnail
Ebook / Guide
Unlock the Power of Gen AI in Customer Success with Our Exclusive Ebook!

Discover the future of Customer Success with our comprehensive guide: “The Gen AI Readiness Checklist for SaaS Customer Success Leaders in 2024.” In today’s fast-paced…

Check It Out
2024 Market Guide for B2B Customer Community Platforms thumbnail
Ebook / Guide
2024 Market Guide for B2B Customer Community Platforms

2024 Gartner® Market Guide for B2B Customer Community Platforms has recognized 8 vendors as Representative Vendors. In this report, Gartner states, “Community management is an…

Check It Out
10 Steps to Community Success in B2B Software thumbnail
Ebook / Guide
10 Steps to Community Success in B2B Software

Ready to transform your customer experience and drive efficient growth? Of course, you are! An online community can be a scale engine for low-effort, maximum-impact…

Check It Out