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The future of Customer Success (CS) is digital, but that doesn’t mean it can’t be beautifully simple. At Pulse 2023, the largest conference in the…

The customer success (CS) community has come a long way in the last ten years since our first Pulse Conference in 2013. For many CS…

During the Pulse 2022 opening keynote, Nick Mehta, CEO of Gainsight, reflected “In 2013, there were 300 people in this room, and there were like…

Tulips. Bicycles. Van Gogh. There’s a lot to love about Amsterdam, including … Pulse Europe 2023.  Pulse Europe 2023 Lands in Amsterdam  Over the years,…

This article was originally published on SaaStr  “I never make the same mistake twice. I make it 5 or 6 times, just to be sure.”…

We are FIRED UP to announce Pulse 2023 will be taking place at Moscone Center in San Francisco on May 16–17, with Pulse Academy Live…

By Harshi Banka, Senior Director of Strategy, Digital Customer Success The last few months have been rough for SaaS businesses with multiple headwinds including the…

Technology can be a force multiplier when it comes to helping people and businesses perform at higher levels. However, whether you’re adding capabilities or eliminating…

Peanut butter and jelly, chips and salsa, cookies and cream, some combinations are meant for one another. And although these perfect pairings can be consumed…

We’ve officially kicked off our European leg of the Customer E.R.A.S. Tour here in London.  What’s E.R.A.S., you ask? (Hint: It’s so much more than…

By Tim Van Lew, Director of Customer Success Strategy, Gainsight  Yes, it’s uncommon to see a year-in-review article in spring. While the economic challenges of…

It would be an understatement to say that the global economy is going to be unstable in 2023 and probably in 2024 as well. Navigating…

With economic uncertainty in the air, SaaS and Customer Success teams want to be more efficient and build durable businesses that withstand the market. How?…

This article was written by Lila Meyer, Director of Global Education Services, Gainsight.  Before moving into my current role as the Director of Global Education…

Whenever the economic landscape starts feeling shaky, companies—SaaS and otherwise—rush to tighten their belts and slash spend.  Today we find ourselves in a very similar…

Customer churn. It’s on everybody’s mind right now. But are you leveraging your customer community as one of your top tools to recognize and mitigate…

This article was written by Gainsight CFO Alka Tandan and originally published in Forbes. Once, finance leaders had a simple mandate: Keep the books up…

Customer success (CS) is on the verge of a digital revolution, and one-to-many tactics that increase Customer Success Manager (CSM) efficiency are making a real…

We’ve entered an era of customer success (CS) where company executives and investors have agreed now is the time to double down on CS efforts.…

This article was written by Alka Tandan, CFO, Gainsight, and originally published in CFO. In the digital economy, businesses are finding new paths to success.…

Right before our holiday break, I sat down with internationally acclaimed Speaker and Product Discovery Coach at Product Talk, Teresa Torres. As a Product Discovery…

This article was originally published in TechHQ in two parts: Data insights drive Zoom innovation and Zoom—the next generation.  While it’s been in business since…

By Jake Ellis, Principal Product Evangelist, Gainsight From Alexa to ChatGPT, artificial intelligence (AI) has recently become a household name. It wasn’t long ago that…

With tech layoff announcements becoming more and more frequent, it’s clear that B2B SaaS companies are looking to do more with less. Less what? Less headcount, technology, resources..…

Well well well, it looks like we’ve stumbled upon the holy grail of customer success—product adoption.  It’s the one thing that can make or break…

By Tori Jeffcoat, Senior Product Marketing Manager, Gainsight.  Life used to be predictable.  Take TV, for example. For decades, popular shows like The Simpsons and…

In the late 90s, Dell was one of the top PC manufacturers in the world. Their call centers used to field tens of thousands of…

The Chief Customer Officer (CCO) role is crucial for virtually every SaaS company. Hiring one moves Customer Success (CS) from a function to a company-wide…

Sabina Pons is Operating Partner at Growth Molecules™ and a 2022 Top 100 CS Strategist.  We recently covered how Customer Success (CS) teams can create…

There’s an old adage that says “you have to walk before you can run.” And while every journey is different, it’s always nice to have…

At Gainsight, we’re FIRED UP to kick off 2023 with our quarterly product launch event, Evolve.  At our last Evolve event, we discussed how to…

In a rollercoaster global economy, you need to do everything in your power to take care of all of your customers. But when you’ve got…

Sabina Pons is Operating Partner at Growth Molecules™ and a 2022 Top 100 CS Strategist.  In a recent post, we covered how customer moments of…

Given the uncertainty in the world right now, it’s hard to predict what will happen this January—let alone all of 2023. Besides the Taylor Swift…

At Gainsight, it’s our mission to be living proof that you can win at business while being Human-First. And we have some exciting news.  Gainsight…

Big announcement! An excellent way to begin the new year, we’re ecstatic to announce that Gainsight has received its ISO 27001:2013 certificate. This significant accomplishment…