Gainsight leaders break down the operating model shift modern teams are making to turn CS into a true revenue engine.
AI won’t quietly compensate for messy systems while you wait. Let’s get to work fixing them.
We’ll walk through a practical skills assessment, share the org chart of the near-future, and hear from teams who are already rethinking their structure to keep up.
Learn how Dun & Bradstreet used Gainsight PX to Identify and Overcome Customer Friction and Accelerate License Utilization Watch our exciting upcoming customer spotlight to…
Join us for an outcome-focused discussion where our experts will highlight the multiple avenues to community ROI. You know the impact a thriving community can…
In today’s digital landscape, in-product interactions can resemble automated, robotic interactions that fail to engage and resonate with users. In this webinar, we’ll cover strategies…
While some CS organizations have the issue of managing customers out of spreadsheets, others suffer from an equally painful problem: over-tooling. To effectively deploy a…
Explore how Autodesk’s Product Management team utilizes Gainsight PX to streamline SaaS onboarding, collect customer satisfaction data, and leverage analytics for comprehensive product adoption insights.…
Learn how Gainsight’s cross-functional teams have worked across product, marketing, and CS Ops to deliver a cohesive digital customer experience that drives expansion, delivers new…
It’s hard for any chef to find success without training. Just like culinary training prepares an apprentice chef for their future Michelin-star career, customer education…
Calling all CS Teams, Admins and Super Admins, how much time do you spend transferring data from HubSpot to your Customer Success tool? Gainsight’s new…
What we’ve learned this year is that Customer Success is at an inflection point. No more responding in real-time, but being strategic and proactive to…
Discover how Moveworks CSMs harnessed AI, automation, and digital prowess to save over 4,000 hours in just six months. With a 3x boost in Joint…
Achieving customer success (and retention) starts with successful onboarding. Customers need to be guided quickly to value-add features, and well educated on those features to…
Communicating with customers is hard. As a customer-centric company, it’s crucial to make sure customers stay in the loop and engaged with your company –…
Is your Customer Health Scorecard meaningful? Is it actually used to predict churn/renewal? Do your CSM use those measures to prioritize their account load? These…
Learn how Okta drove a 13% increase in renewals and 26% increase in adoption through Digital Customer Success Join our first Gainsight CS Customer Spotlight…
You may have a solid strategic plan for your customer-facing engagement model, but are you giving your customers what they need at scale? Watch this webinar…
Paving the way to product GTM success with PMM Product Marketing (PMM) sits at the intersection of product management and go-to-market teams – driving home…
The reason why CSMs exist, and one of the most impactful indicators of renewal and growth with customers, is ensuring they receive value from the…
As proactive programs help you reach more users at scale, personalization takes your digital CS motions to the next level. Watch On-Demand webinar of Gainsight’s…
With customer expectations rising and the cost to serve increasing, it’s become harder for businesses to efficiently educate customers. But not to worry – with Gainsight’s…
Is your Customer Health Scorecard meaningful? Is it actually used to predict churn/renewal? Do your CSM use those measures to prioritise their account load? Watch…
You may have a sound strategic plan for your customer-facing engagement model. But are you giving your customers what they need at scale? Learn the…
Customer experiences are becoming increasingly digital, and in the age of AI and ChatGPT, where the barriers to new product entry are low, your digital…
Being a globally-known brand like Sonos isn’t easy. With hundreds of thousands of passionate customers using their products daily, it’s up to the team to…
In the second session of our Digital CS bootcamp series, we’ll discuss how to plan, organize and launch proactive digital strategies as organizations make the…
When it comes to getting new, value-added features launched, there’s no relationship more powerful than product and engineering. But how do these teams work together…
Are you hiring your first CSMs, or in the middle of a re-org to formalise your CS program and don’t know where to start? Watch…
Health scoring is vital for businesses to understand where customers are struggling to adopt and see value, and also to highlight customers that are excelling…
Whether you’re a seasoned customer success professional or just starting out in your career, understanding CS compensation trends is crucial to career growth and development.…
Get the latest on helpful use cases, industry best practices, and engagements with your customers. What you’ll takeaway: How to get started with Gainsight PX…
Concentrate on scaling Customer Success, strengthening customer onboarding, and driving renewals. What you’ll takeaway: Scale customer success with tech-touch Orchestrate the customer journey and drive…
Collect best practices in growth marketing for trial experiences, pricing, and launching new products. What you’ll takeaway: Learnings about product-led growth and the trial experience:…
Devise a leading strategy that spans product-market fit, new launches, closed-loop feedback and new features. What you’ll takeaway: Methods to create closed-loop feedback with data…
Welcome to the ultimate webinar on customer success compensation findings from 2023 in North America Watch this webinar by Gainsight, RevOps Squared, and The Customer…
When Sequoia looked to build a community, they wanted to combine the highlights of an in-person event with making the best customer experience possible. Through…
