Here’s What You’ve Been Missing

Customer Health for Every Segment

Health scoring is vital for businesses to understand where customers are struggling to adopt and see value, and also to highlight customers that are excelling…

Money Talks: EMEA Customer Success Compensation Webinar 2023

Whether you're a seasoned customer success professional or just starting out in your career, understanding CS compensation trends is crucial to career growth and development.…

The Evolution of Customer Success: Role Expansion and Compensation in 2023

Welcome to the ultimate webinar on customer success compensation findings from 2023 in North America Watch this webinar by Gainsight, RevOps Squared, and The Customer…

Driving Engagement and Increasing Advocacy through Community

When Sequoia looked to build a community, they wanted to combine the highlights of an in-person event with making the best customer experience possible. Through…

Navigating AI: How the AI Revolution Brings New Possibilities for Products and Product Teams

Product teams are poised to make or break their organization’s success in 2023. Companies are working to stay on top of the latest in AI,…

Best Friends Forever: Driving Upsell and Expansion Alongside Sales

Gainsight Essentials enables CS teams of any stage to work closer with their sales counterparts. Watch the webinar! as we dive into features that make…

User Centered Approach to Product Mapping

How to strategically capture product data across multiple applications Acquia provides cloud-based, digital solutions for building, delivering, and optimizing digital experiences. The company’s vision is…

CS Micro-adjustments In Response To Macroeconomic Changes

Economic outlook may be grim, but that should not deter you from doubling down on how you protect, nurture, and provide value to your base.…

How Zapier Scales Product Knowledge Using Their Customer Community

Initially designed as a platform for organic engagement, Zapier's community took on a life of its own in 2020 and evolved into a fully-fledged support…

Your Day One CS Program Playbook

Maybe you are just starting your first CS org, hiring your first CSMs, or in the middle of a re-org to formalize your CS program…but…

DCS Bootcamp: Critical Ingredients to Success

Watch the first webinar of Gainsight’s Chef’s Kiss: Digital Customer Success Recipes series. If you’re looking to cook up some digital-led programs this year, it’s…

Building for Digital: Gainsight’s Roadmap

Scaling digital initiatives in 2023? Watch this webinar to hear how Gainsight’s product roadmap will help you drive more personal, cohesive customer experiences through digital…

How to fortify your business with durable growth in tough times

Build resilience, grow efficiency, and fight uncertainty with digital strategy and the power of communities. With economic uncertainty in the air, it’s time for SaaS…

Change Management Best Practices for CS Programs

Humans are inherently resistant to change initially, even when the overall net outcome is positive in the long run. Any tool or process is only…

Why vendor consolidation is one of the biggest forces in Customer Success right now

In this new world of economic turmoil, the CFO has become a key decision-maker for all SaaS vendors. As budgets tighten and companies focus on…

Digital-led CS: From segmentation to channel strategy

Build a better customer experience by getting digital-led CS strategies right In this webinar, Looker’s Brian LaFaille and Remco de Vries from Gainsight, get really…

The Ultimate Customer Success Operating Model Template

Do you know how to manage profit and loss in customer success? Too often, CFOs decide how much money will be invested in the customer…

The Customer Success Dilemma: How to transition from a high-touch to tech-touch strategy

Looker's customer community is vital to their success. Transitioning customers from a high-touch to a tech-touch strategy can be tricky. How do you make the…

Prove It: Measuring the impact of your CS operations

Learn tips, tricks and best practices to sharing the value that your Customer Success teams provide: Leveraging NPS and CSAT scores Using Gainsight data to…

Grow and Tell: Real stories of building CS momentum for start-ups and scale-ups

Join to understand the building blocks of Customer Success from practitioners who have successfully defined, built, and managed CS programs in early-stage companies.

Titans of Scale: How Enterprise CS teams bring best practices to life

CS is already a fundamental element of your customer retention and growth strategy, but how do we apply this beyond the white glove?

Digital Customer Success: The secrets to delivering a human-first experience

Digital customer success [DCS] is a powerful way to scale your CS programs and engage more customers with personalized and relevant content. But how do…

Leveraging Contextual Learning and Community

As a customer success leader you’re faced with an interesting dilemma - company leadership is looking at you for ways to maintain or increase retention…

How to prepare for economic headwinds and the role of customer onboarding

In partnership with GuideCX Watch the on-demand recording Nick Mehta, CEO of Gainsight and Peter Ord, Founder & CEO at GUIDEcx, dive into how you…

Digital Customer Success: Scaling your programs for efficiency

Gainsight Essentials is the easiest way to start and scale your Durable Growth Engine. Join product experts as we break down some of the challenges…

The Importance Of Proving ROI To Your Customer

The most critical question that any business can ask of their partnership with software vendors is “how important are they to us?” Traditionally, being “nice…

Go on Offense

To best turn defense to offense, join us as we walk through success planning, account planning, and more - and how to manage all of…

Lessening the Load: Scaling Your Customer Success Workflows

We are all exhausted talking about the economy, but the work to combat it has only just begun. Where do we start? Focusing on what…

EVOLVE with Gainsight: January 2023

Be simple. Be scalable. Be durable. Gainsight’s got an Easy button. Now more than ever, you need strategies for growth that are efficient, scalable, and…

Leading with Human First

Being a leader doesn't have to be a zero-sum game. Join Kellie Capote as she unlocks how customer success leaders can prioritize and lead with…

The Growth Product Manager: Product-Led Growth for the Enterprise

Growth product management is thriving, adding a ton of value for organizations and helping to deliver on commercial goals once relegated to sales and marketing…

Best Practices for Effective Product Experiences in 2023

Learn how to create compelling product experiences that increase adoption and retention, no matter the size of your organization. Product managers have a lot on…

Building a world-class trial experience that drives ‘predictable’ growth

The trial experience is your springboard to sky-high product growth. But to be effective, it takes planning. Your trial experience can either launch prospective users…

The Growth Product Manager

The Rise of the Nordics: Emerging SaaS and CS Trends

The Nordic region is home to some of the most innovative and fastest growing SaaS businesses in the world. In recent times, companies throughout Europe…

Customer Success Platforms – Start Simple, Win Big

We all want to create successful programs that are repeatable, measurable, and effective, and customer success is no exception. Choosing a CS platform is only…