EVENTS
Here’s What You’ve Been Missing
On-Demand Webinars
Day in the Life of a CSM Manager: Driving Efficiency and ROI
Even the best teams get sidetracked by project debt. Learn from Gainsight’s Principal Customer Success Manager, Allison Hunt as she walks through the most efficient…
WatchDay in the Life of a CSM Manager: How to use Gainsight to Drive ROI, Mitigate Risks, and Track the Health of their CS Teams
Oftentimes, we ignore the symptoms in the hopes that things will get better. But it’s also important to to listen to the canaries in the…
WatchThe Power of Human-first Learning
In this webinar you’ll learn: How to incorporate genuine empathy into your learning programs and turn every customer interaction into an opportunity to connect and…
WatchA Day in a Life of a Gainsight Enterprise CSM: Connecting Workflows to Outcomes
Why spend hours building new workflows when you can implement Gainsight’s best practices from our very own CSMs - check out this recent session to…
WatchA Day in a Life of a Gainsight Enterprise CSM: Drive ROI, Mitigate Risks and Collaborate with Sales
Learn how you can balance day to day activities as a CSM while working with Sales. Join Archana Narang as she walks through her day-to-day…
WatchDay in a Life of a Gainsight Enterprise CSM: Mastering ROI
Join Nicole Belanger as she walks through how Gainsight CSMs leverage the platform and workflows that will make your life easier.
WatchHuman-First Approach to Advocacy & Community
We’ve reached a tipping point in advocacy and community causing many in customer marketing and community management to ponder the future of their programs. Hear…
WatchFrancisco Portfolio Company’s Guide to Pulse
This year's event will bring B2B SaaS post-sales teams together to unleash the power of your customers, leveraging digital scale efficiencies and human-first AI tools…
WatchVista Portfolio Company’s Guide to Pulse
This year's event will bring B2B SaaS post-sales teams together to unleash the power of your customers, leveraging digital scale efficiencies and human-first AI tools…
WatchUnderstanding the Heart of Your Team & Customers
Join us for a practical masterclass that will transform the way you engage with your teams and customers. Our speakers are leaders who lead with…
WatchGrowing with Your Customers: Reframing the Conversation
You'll hear how to reframe the conversation from a siloed focus on customer retention to a company-wide initiative around customer growth, the latest research on…
WatchBeyond the Spreadsheet: A Masterclass for Workflow Scaling
In a world where the notion of hiring another CSM is no longer feasible, you need a platform that makes it easier to work with…
WatchBuilding a Bench of Advocates
Your most loyal customers are often the gateway to success - building your brand, advocating for product enhancements that drive results, and so much more.…
WatchHow ReviewPro Saved 190+ Hours and Optimized Onboarding for Customer Excellence
Explore ReviewPro's evolution through streamlined onboarding processes, blending tech touch with human engagement for personalized experiences. Learn how ReviewPro leveraged automation to enhance customer engagement,…
WatchHow to Rebuild a Successful Community
Communities are always evolving - but what if you need to merge, reinvent or relaunch your community? Hear how Gainsight successfully merged our two distinct…
WatchHow Buildertrend Created Actionable Data and Improved Logo Churn 140 Basis Points
Join Zach Wojtowicz, Director of Customer Success at Buildertrend, to dive into how Buildertrend transformed their customer health strategy, achieved an outstanding improvement in customer…
WatchUnlocking Peer-to-Peer Engagement
Peer-to-peer engagement lies at the heart of every vibrant customer community, fostering collaboration, knowledge sharing, and customer loyalty - but it can be tricky to…
WatchUnlocking Team Efficiency: Unifying CS and Customer Education
Watch our insightful webinar hosted by Gainsight. This session will shed light on the collaborative efforts between the Customer Success and Learning & Development teams…
WatchI Love My CSP, Now What
Expanding Your Customer Success Playbook: Now that your CS team is equipped to forecast churn, monitor the health of your customers, and automate proactive engagements,…
WatchSuccess Stories: Gainsight Customers on Customer Success
Who better to unpack the secrets to Customer Success than Gainsight customers themselves? Join this customer spotlight series to hear first hand the golden nuggets,…
WatchUnleash The Full Potential Of CS: Creating Customer Moments at the Contact Level
Customer success is hard. Making sure your customers are successful is one of the most critical things a business needs to do for its own…
WatchMetrics that Matter – Mastering Measurement for Digital Training Success
We’ll be the first to admit that measuring customer education can be tricky—but it’s something you have to get right in 2024. We’ll look at…
WatchAchieving Self-Sustaining Community
Customer communities are always on. Customers may span across time zones and continents, and their need for the community may pop up within work hours,…
WatchUnleash The Full Potential of CS for CSMs: Getting the Most of Gainsight
Customer success is hard. Making sure your customers are successful is one of the most critical things a business needs to do for its own…
WatchCaptivate and Cultivate: How to Market Your Academy and Implement Learning into Your Customers’ Lives
Your academy is alive and kicking. What should you do next? Promote your academy to your customers, get them to walk through its proverbial doors,…
WatchMentoring and Investing in Women
Celebrate Women’s History Month with Gainsight and Women in Customer Success! Join us for a practical masterclass as we delve into the transformative world of…
WatchSimple Start, Exponential Impact
Building an online community isn’t as hard as you might think - in fact, it’s pretty simple to get started. For most businesses, you already…
WatchNavigating the LMS Market: A Guide to Finding Your Perfect Match
The LMS market is jam-packed with options—and that’s great. Variety is the spice of life. Which one’s right for your program? We’re here to help.…
WatchCreating Successful Customers: Product’s Role in Delivering Customer Outcomes
Exceptional customer success hinges on more than just a department—it's about empowering users to thrive in every interaction with your company. When addressing pain points…
WatchCaptivate & Educate: Design and Build Impactful Courses for Your Customers
Leader? Check. Goals? Set. Let’s learn how to design courses that captivate your customers, help them retain key product information, and keep them coming back…
WatchCommunity Do’s and Don’ts in 2024
New year, new community needs. Join Gainsight’s Global VP Demand and community expert Remco De Vries as we dive into the latest in community trends…
WatchUnleash The Potential Of Through-Partner Customer Success
Seamlessly Involve Channel and Ecosystem Partners In Your Revenue Retention and Expansion Strategies Partnerships can transform your business, increasing revenue and expanding your reach. However,…
WatchTransforming CS into a Lead Gen Powerhouse, While Maintaining a Trusted Advisor Status
In this session, you'll gain firsthand insights into how Customer Success can evolve into a formidable lead generation engine without compromising the trust and rapport…
WatchHow to Prevent Your Customer Success Team from Getting the Axe
Who’s responsible for customer success these days? In this special webinar, hear from Gainsight CEO Nick Mehta and Balderton Capital’s Executive In Residence and author of Kellblog, Dave…
WatchMapping Success in Digital Education: Understand Your Customers & Set Realistic Goals
You have a team leader. Now what? It’s time to put yourself in the shoes of your customers and set realistic goals that’ll help them—and…
WatchScaling into the Enterprise: Tool Consolidation and Digital CS for All
The customer is always on. We can’t rely on human-led delivery of enablement and best practices. We need to be mindful of the cost of…
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