GAINSIGHT CUSTOMERS WHO ARE CHANGING THE GAME

GameChanger Content and Podcasts

Blog Post
How to Drive Adoption With Digital User Journeys 

Well-defined customer touchpoints are the foundation of a strong digital experience with your product. As the SaaS industry evolves and gets more sophisticated, so do…

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Blog Post
Top Learnings From Gainsight University Data That Showcase the Business Impact of Customer Education

At Gainsight, we understand the vital role that customer education plays in driving sustainable growth and fostering strong relationships with our clients. That's why we've…

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Blog Post
Community Management Essentials: Dos and Don’ts for 2024 Success

In the dynamic landscape of community management, 2023 saw significant strides in redefining the role and impact of online customer communities for organizations. As we…

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Blog Post
Steering the Ship: Mapping Leadership and Goal-Setting for Customer Education

We're starting 2024 with a new webinar series jam-packed with best practices and strategic insights proven to help customer education teams get their programs off…

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Webinar • Mar 5, 2024 at 12:00 pm ET
Unleash The Power of Community

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Blog Post
Unlocking Customer Success with Channel and Ecosystem Partners

By Scott Salkin, SVP & GM, Gainsight CS and Asher Mathew, Co-Founder & CEO, Partnership Leaders In today’s world of shifting economic conditions, plummeting market…

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Community Unplugged
Blog Post
Join Us at Community Unplugged: Get Plugged Into What Powers Healthy Online Communities

Are you ready to unlock the potential of your customer community? Gainsight is thrilled to announce Community Unplugged - an immersive virtual event designed to…

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Blog Post
How to Align Customer Success With Revenue

In the ever-evolving landscape of SaaS, Customer Success (CS) teams are facing a paradigm shift. Once primarily focused on customer satisfaction and retention, CS teams…

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Webinar • Mar 13, 2024 at 8:00 am PT
Community Unplugged

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Blog Post
Gainsight Reigns Supreme: Winter 2024 G2 Grid Report Unveiled!

In the fast-paced world of Customer Success, staying ahead of the curve is non-negotiable. That's why here at Gainsight, we're beyond thrilled to share our…

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Blog Post
Customer Education & Training: The Investment That Keeps on Giving

The Customer Success landscape has changed. Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result,…

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Webinar • Mar 6, 2024 at 11:30 am ET
Community Recharge

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Blog Post
Why It’s Time to Slash Your Reliance on Manual Customer Training

Manual customer training, i.e., 1:1 sessions with Customer Success Managers (CSMs), PDFs, webinars, etc.—had its day. But it’s quickly falling out of favor, diminishing the…

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Blog Post
Community Manager Insights: A Conversation With Gainsight’s Own Community Management Team

Today is Community Manager Appreciation Day—recognizing the unsung heroes working behind the scenes to architect thriving, healthy communities that drive customer engagement and value.  Gainsight…

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Blog Post
How Learning Is Transforming the CX Landscape

There’s more competition than ever. But, why? The cost of starting a business is lower than ever, products are commoditized, and markets are saturated, which…

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Blog Post
Customer Education Managers & Customer Success Managers: Who Does What?

Customer success is firmly entrenched in the SaaS business model. According to a 2020 study by TSIA, more than 90% of organizations had a dedicated customer…

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On-Demand, Webinar
Your 2024 CS Starter Kit

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Blog Post
Community-Driven Impact: How to Prove and Improve Your Community’s Value

By now, the value proposition for a customer community is well-established. Having a community of people who use, improve, and advocate for your product will…

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Webinar • Mar 7, 2024 at 2:00 pm GMT
Women in CS Power-Up Masterclasses Series

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Blog Post
Popmenu’s Guide to Digital Customer Engagement

Digital innovation is constantly shaping customer relationships, and Popmenu stands out for how it’s using Gainsight Essentials for its customer engagement and growth strategies. Customer…

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Blog Post
Pulse Europe 2023: How to Drive Proactive Customer Success When You’re an Early-Stage Company

For a long time, proactive vs reactive was a common debate among Customer Success professionals. Now, the verdict is in, and everyone agrees that proactive…

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Blog Post
Pulse Europe 2023: How Zapier Scaled Support Using Community

In today’s customer-centric world, providing fantastic support is mandatory. But how do you deliver a high level of customer support at scale when a difficult…

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Blog Post
Why Customer-Centric Product Analytics Are More Important Than Ever

Good data has never been more important to effectively interact with customers both in and outside your product. Knowing how deep (or shallow) customers’ product…

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Blog Post
Lessons Learned When Constructing a Seamless Customer Journey

A carefully crafted customer journey is not static. They shift and change with your products, your markets and even your go-to-market strategy. If you’re facing…

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