Intelex Drives Customer Success Efficiency and Reduces Customer Time to Value With Gainsight

Intelex is one of Canada’s largest software companies, the oldest independent vendor of environmental, safety and quality (EHSQ) software in North America, and a global leader in developing EHSQ software. Offering over 80 web and mobile applications, the company helps its customers streamline and simplify ESHQ management as they ensure compliance, reduce risk and improve performance.

With Gainsight in place, Intelex has reduced the firefighting and missed expectations its Customer Success Managers (CSMs) were struggling to overcome. It also doubled the amount of portfolio each CSM could take on – and gained the foundation for its broader Customer Experience teams.

Overall, Gainsight positioned Intelex to:

  • Take a more proactive approach to customer success
  • Align the organization around customer outcomes
  • Engage the broader organization to address customer risk

Read the case study to learn more about how Gainsight enables Intelex to drive customer success efficiency and reduce customer time to value.