IT Management Platform Provider Calls Upon Gainsight to Establish a Solid Foundation for Driving Partner Success and Save At-Risk Partners to Grow Recurring Revenue By 8X

A provider of an IT management platform enables 6,000 thriving Managed Service Providers (MSPs) to maintain, back up, and secure on-premise and cloud-based servers, desktops, mobile devices and other endpoints for their SMB customers.

While the provider is always aware of the end clients taking advantage of its platform, its first focus is partner success. To that end, it established a Partner Success organization.

Previously, the Partner Success team handled many tasks manually, including consulting multiple systems to gather all needed information about its MSP partners. This time-consuming approach pulled team members from engaging more with partners, made it difficult to understand partner health, and hampered the team’s efforts to show their value.

By deploying Gainsight, the team was able to:

  • Automate and streamline its activities
  • Implement a risk management program
  • Standardize the partner journey

Read the case study to learn more about how this team has improved its partner success efforts and driven more revenue.