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Customer Stories

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Learn why the best companies across the world choose Gainsight’s industry-leading products – Customer Success, Product Experience, Customer Communities, and Customer Education.

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Gainsight G2 Badges Spring 2024: Leader - Enterprise; Leader - Mid-Market; Users Most Likely To Recommend - Small Business
Customer Success, Product Experience
How ReviewPro Used Gainsight to Boost Engagement and Slash Churn
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Customer Success
How Gainsight Helped ADP Paint a Full Picture of Its Customers and Extend Their Reach
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Customer Success, Product Experience
Learnship Leverages Gainsight CS and PX to Create a Digital Customer Success Strategy, Fueling Adoption at Scale Among Their Huge User Base
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Less Churn, More Expansion, Happier Customers.

Best-in-class companies share their stories, strategies, and experience with Gainsight.

CData Activates Community to Boost Sales and Reduce Support Costs
Customer Communities
Technology
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RD Station Improves Adoption Metrics Among 85% of Customers and Increases CSM Account Ratios With Gainsight
Customer EducationCustomer Success
Technology
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data.world Leveraged Gainsight to Decrease Churn 82% After One Quarter, Mitigating Risk Totaling 15% of ARR
Customer Success
Technology
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With Gainsight Support, Omnicell Aligns Around Customer Health—and Drives Outcomes
Customer Success
HealthcareTechnology
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Popmenu Doubles Productivity and Serves Up a Better Customer Experience With Gainsight CS and PX
Customer SuccessProduct Experience
Hospitality & Events
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How Menlo Security Used Gainsight to Automate and Optimize Customer Success
Customer Success
Cybersecurity
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Switch To Gainsight Essentials Gives commercetools An Efficiency Boost
Customer Success
Ecommerce
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How the Combination of CS, PX and CE Is Empowering Harri’s Teams and Customers
Customer EducationCustomer SuccessProduct Experience
Hospitality & Events
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How Swoogo’s Revenue Operations Team Boosted GRR 7 Points and Increased Customer Health 15% with Gainsight
Customer Success
Hospitality & Events
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Front Empowers Customers Through Digital Self-Service for Success
Customer CommunitiesCustomer Education
Technology
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How Zapier Uses Gainsight Customer Communities to Keep 2.2 Million Businesses Engaged
Customer Communities
Technology
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Lytho Transforms Advocacy into a Consistent Revenue Generator Using Gainsight
Customer Success
Technology
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Seeq Delivers Human-First Customer Success Model and Saves $100K Annually
Customer Success
Data Science & Analytics
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Alteryx Customer Success Finds Digital Scale and Efficiency
Customer Success
Data Science & Analytics
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Synack Builds Powerful Collaboration Around the Customer Experience
Customer Success
Cybersecurity
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AutoRek Rapidly Transforms Their Customer Success Engagement Model
Financial Services
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How Sonos Used Gainsight Customer Communities to Fine-Tune Their Online Community and Build a Resonant Customer Experience
Customer Communities
Consumer Electronics
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Arbor Education Boosts Engagement 1300% with Digital CS
Customer SuccessProduct Experience
Education
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GoTo Deploys Pooled CSM Model to Deliver Personalized Customer Success at Scale
Customer Success
Technology
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LeanIX Drives Expansion in a Multi-Product Ecosystem
Customer Success
Technology
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Currencycloud Takes Control of the Customer Experience
Customer Success
Financial Services
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Upland Doubles Revenue Through More Flexible Training with Gainsight
Customer Education
Technology
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SPS Commerce Improves the Learning Experience and Boosts Customer Retention by 30%
Customer Education
Technology
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Studytube Saves Time and Money With Increased Customer Visibility Through Gainsight Essentials
Customer Success
Education
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Sana Benefits Increases Its Book of Business without Sacrificing Customer Experience
Customer Success
Human Resources
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Glean Seamlessly Transitions From Spreadsheet to CS Solution with Gainsight
Customer Success
Technology
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Olive Finds Process and Structure with Gainsight Essentials
Customer Success
Healthcare
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6sense Adds Visibility and Consistency to Its Customer Experience with Gainsight Essentials
Customer Success
Technology
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Miro Scales Its Digital Efforts Through Gainsight CS
Customer Success
Technology
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How Gainsight Helped ADP Paint a Full Picture of Its Customers and Extend Their Reach
Customer Success
Human Resources
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Dealerware Turbocharges Customer Success with Gainsight CS + PX for Rapid Scalability
Customer SuccessProduct Experience
Technology
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Benchling Adopts a Digital Customer Success Approach, Powered by Gainsight CS + PX
Customer SuccessProduct Experience
Technology
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Mavenlink Masters Product-Market Fit with Gainsight PX and CS Data Insights
Customer SuccessProduct Experience
Technology
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Learnship Leverages Gainsight CS and PX to Create a Digital Customer Success Strategy, Fueling Adoption at Scale Among Their Huge User Base
Customer SuccessProduct Experience
Education
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Drift Leverages the Gainsight Platform to Catalyze a Value-Generating Digital Customer Success Strategy
Customer CommunitiesCustomer SuccessProduct Experience
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Software AG Launches Digital Customer Success with Gainsight’s Customer Success and Product Experience Solutions
Customer SuccessProduct Experience
Technology
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