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PLATFORM OVERVIEW
  • Gainsight Platform

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By Business Challenge
  • Scale and Efficiency

    Deliver outcomes without adding headcount.

  • Retention

    Predict churn and address risk.

  • Expansion

    Identify and align on expansion opportunities.

  • Visibility

    Get a complete picture of customer health.

  • Customer Experience

    Align and improve CX at scale.

  • Product Adoption

    Proactively guide users to value.

By Industry
  • Healthcare

    Deliver proactive, preventative care that enables you to retain and grow your customer base.

  • Education

    Manage learner's experience, and deliver educational outcomes.

  • Security

    Demonstrate value, manage your customers' experience, and deliver on your SLA commitments.

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  • Gainsight Essentials

    Essential features and onboarding to help you start and scale with Gainsight in as little as two weeks.

By Team
  • Customer Success Empower and enable your CSMs.

  • Product Create elegant product experiences.

  • Customer Experience Identify trends across the customer journey.

  • Revenue and Sales Drive a high performing renewals process.

  • IT and Analytics Consolidate your Customer Data.

  • Executives Align on customer heath and opportunities.

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About Gainsight
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Finding Friction in Your User Journey & How to Fix It

Slow load times. Form after form after form. Buttons that don’t work. Is your blood boiling just thinking about them? The same could be happening to your users right now.... read more →
  • July 29, 2019
  • Riana Upton

Perfecting the Handoff Between Sales and Customer Success

The two biggest predictors of customer churn are poor onboarding and the loss of an executive sponsor. While often looked at as an unavoidable and unfortunate part of the customer... read more →
  • June 24, 2019
  • Matthew Klassen

How Bizzabo Drives User-first Adoption at Scale

Since launching in 2012, Bizzabo has become the world’s fastest-growing event tech company. To manage this explosive growth, they needed a way to engage all customers without sacrificing quality interactions.... read more →
  • May 31, 2019
  • Riana Upton
5 Tips for Leveraging Usage Data in Your Customer Health Score

5 Tips for Leveraging Usage Data in Your Customer Health Score

Operationalizing customer success is simple: Measure usage. Improve adoption. Measure again. Except it's not that simple, is it? Most companies struggle to get full value from their usage data due... read more →
  • March 28, 2019
  • Matthew Klassen

5 Habits of Customer-Focused Product Teams

Thursday, March 28 | 11:00 a.m. PT (2:00 p.m. ET) Building customer-centric products isn’t a trend, it’s a necessity. When Northwestern Mutual acquired Learnvest, it wasn’t to mold them into... read more →
  • March 12, 2019
  • Riana Upton
top-10-churn-causes

Top 10 Churn Causes and How to Stop Them

Churn. It's when your customers leave you. It's the worst enemy of any subscription business, and it may even be strangling your growth. What's worse, it is likely happening right... read more →
  • March 11, 2019
  • Matthew Klassen

How Drift and Segment Used the Power of Product to Grow Their Business

Are you using your product as a growth lever? Customer expectations are at an all-time high and vendor trust at an all-time low. To address the disconnect, product-led go-to-market strategies... read more →
  • March 4, 2019
  • markops

Driving Growth: The Power of the Post-Sale Customer Journey

Need to grow your business? Focus on making your current customers more successful. Join Anthony Kennada, Gainsight CMO, and Heidi Bullock, Engagio CMO, to learn how to develop a winning... read more →
  • February 19, 2019
  • markops

How to Build a Data-Driven Product Your Customers Love

The way to your customers’ hearts is through your product—but what does it take to build something that keeps them coming back? The Gainsight PX platform helps you deliver superior... read more →
  • February 1, 2019
  • Riana Upton
How to Onboard at Scale Without Sacrificing Personal Touch

How to Onboard at Scale Without Sacrificing Personal Touch

If you want to make more money, you need to get more customers. It's a simple fact. But all those new customers need to be onboarded well so they adopt,... read more →
  • November 12, 2018
  • Matthew Klassen
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Recent Posts

  • The Pulse 2022 community proves that together, we are unstoppable
  • Announcing the 2022 Gainsight GameChanger Award Winners! 
  • Gainsight announces new capabilities to drive durable growth
  • Together, we are unstoppable! Nick Mehta reveals durable growth playbook at Pulse 2022
  • What It Takes To Be a Great PM

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