So, you want customers coming back again and again? Of course, you do. Here's the secret: customer education. When done right, customer education equips your customers (or new admins) with the...
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What's a Learning Management System? Customer success teams across nearly every industry know the importance of tracking metrics to measure success. The best metrics to track depend on the industry...
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Today, most customers expect a lot out of the buying process — more than ever before. They don’t just want to be shown a product and told why they need...
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Adopting a customer-centric mindset is more important than ever. Here's proof: 66% of customers expect companies to understand their needs. Customer-centric companies are 60% more profitable than companies that aren't. Customers spend...
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The rise of customer education is hard — no, impossible — to ignore. As more companies realize the benefits of customer education and how it can improve the customer experience (CX), even...
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What is customer education and why's it important for SaaS companies? Customer education is a strategy you can use to improve the customer experience, product engagement, retention, churn, and more...
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Nothing has a more significant impact on retention and churn more than onboarding. So, how can you make sure you do it the right way? Client onboarding software. As people...
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What’s a Customer Education LMS? A customer education LMS or customer training LMS is a software application for managing and delivering digital customer education programs. Customer education platforms help companies...
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Successful product companies have one thing in common: Happy customers. Happy customers also have something in common: They know how to use the product in play. The necessity of both of these...
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Customer education is a critical part of most SaaS business models. Software products have notoriously steep learning curves, and even when they aren’t terribly complex, they’re usually tougher to figure...
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