Let's all just agree: the 1990s were awesome. Tamagotchis, Birkenstocks, Vanilla Ice—what more could you ask for? And even though Birkenstocks and fanny packs are (incredibly) back in fashion, some...
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LinkedIn Talent Solutions just released its latest report on emerging jobs in Australia. If you've been keeping an eye on trends in employment (not just in the Asia-Pacific region, but globally)...
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If I found Aladdin's magic lamp, the first thing I’d wish for (after an infinite number of extra wishes, of course) would be an extra “untimed” month between the end...
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December 23, 1975: a date which will live in apathy. That's the day President Gerald Ford signed the Metric Conversion Act to make the metric system "the preferred system of weights...
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Looking for a Customer Success Solution? Skip the Demos. You probably think I’m joking, right? I’m not. Generally speaking, watching product demos is one of the worst ways to judge the...
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Budget season is upon us. Time to roll up your sleeves, get out the spreadsheets, and brace yourself for a lot of negotiation. There’s no steadfast, one-size-fits-all way to budget...
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"What's in a name? That which we call a rose by any other name would smell as sweet." - William Shakespeare, Romeo and Juliet (II, ii, 1-2) "If names be...
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This is Part Two of a series on evaluating Customer Success solutions. If you haven’t read Part One, “Settling for a 'Good Enough' Customer Success Solution Will Cost You,” check...
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Supporting your product is a cost center. It's just one of the necessary facts of doing business—you have to pay to play, right? But what if your Support team could...
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In the world of Technical Support, there are a million ways to approach the core mission. I've seen departments structured in so many different ways, and the customer experience can...
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