Customer success has taken the business world by storm, and not just in tech and SaaS. CSM is one of the fastest growing jobs worldwide across industries and geographies. Check... read more →
The business-to-business (B2B) industry has recently undergone a massive evolution. In the past, a small number of behemoths dominated the market, but today, innovative brands of all sizes are competing in... read more →
We recently had the opportunity to join Gainsight for a webinar about Finding Friction in Your User Journey and How to Fix It. One of the key aspects of fixing... read more →
The new year is right around the corner, which means time is running out to get your budget in order. Customer growth is the goal of every business, but budgeting... read more →
If you’re using these old school methods, your product instrumentation is suffering. Today’s product teams have easy access to tools that help them track every user action (or lack thereof).... read more →
What is a customer? It's a word I've typed so often in my job here at Gainsight I find myself accidentally typing it on autopilot half the time I type... read more →
As a customer success professional, you talk to your customers every day and gather a ton of feedback straight from the frontlines. This is real-time, super-rich data. It comes directly... read more →
“Why should my Customer Success (CS) teams think marketing?” That's a question I often hear from CS leaders. My short answer is that CS must evolve with the customer experience,... read more →
Since the beginning of business, we’ve been on a journey to accurately evaluate and predict customer needs. For people in Product, delivering products your customers love is just one of the... read more →
When I was a kid imagining the future of 2019, it looked a lot different than the present we live in today. I mean, I thought for sure we'd have... read more →
