When I was a kid imagining the future of 2019, it looked a lot different than the present we live in today. I mean, I thought for sure we'd have...
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As a B2B SaaS company, your customer success strategy can be your best sales strategy. And I don’t just mean for expanding customers through upsells and cross-sells (farming). I mean...
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This post was co-authored by Priyanka Srinivasan. It's basically the holy grail of subscription business: how can you accurately and scientifically predict whether a customer is going to renew or...
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This year at Pulse 2019, Gainsight officially made our biggest product announcement ever. We unveiled the Gainsight Customer Cloud that includes incredible products like CS, PX, CX, CDP and RO—all purpose-built...
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We live in a world where everyone is always on the go. Whether traveling for work, to conferences or out-of-town customer meetings, or balancing busy personal lives with family outings...
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It’s crystal clear that your partner channel is an asset to your company’s overall business revenue number. What's murkier is the operational process to actually put those dollars in your...
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You want growth? Your customers' health is more important than your top of funnel. It sounds counter-intuitive, but it's true. Over half of customers believe their experience is more important...
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As a COO, I’m always trying to figure out get a ton of things done in a short amount of time. I’m constantly thinking about how to do more with...
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Download our complete in-app engagement kit here. Helping customers is good. Pestering them is bad. How do you strike a balance when talking to them inside your product? In-app engagements...
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I had a great time at SaaStr this week. I hosted a panel on “How to Take Customer Success from Idea to Action” with three incredible customer success leaders: Ashley...
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