The Lifecycle Management Element will help you create a consistent customer journey across all customer segments and lifecycle stages More consistent customer engagement and experience across all stages of the... read more →
Build an effective Onboarding Success Plan for new customers to capture key success criteria and plan to deliver the same. Using KPI Survey, capture critical success criteria for your client.... read more →
The Success Planning Element will help you prescriptively capture and understand your customers’ goals and deliver value: Understand your customers' business goals to consistently deliver value Proactively capture, monitor, and... read more →
The customer journey is peppered with Moments of Truth. Create a consistent Executive Business Review process to help the customer appreciate the value that they’ve achieved and align on a... read more →
Adoption Management' Element drives meaningful customer engagement with your products and services by executing best-practice adoption plays and tracking the results. The Adoption Management Element includes processes to drive stronger... read more →
Send a weekly update to all your internal Gainsight users with details of their past activities and upcoming tasks within Gainsight. Weekly update Email template pre-configured with in-line reports that... read more →
Automate your new customer welcome email once the deal is won, you assign the onboarding lead, and record the customer contacts who should receive the welcome.
Implement reliable processes to address lagging product adoption, ensuring that your customers are able to achieve the outcomes they’re looking for. Trigger Calls to Action to provide your CSMs with... read more →
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Gather Net Promoter Score (NPS) data from your customers and identify their likelihood to recommend. Solution also provides CTA's and Playbooks that cater to Promoter, Detractor, and Passive Response. Automated... read more →
