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PLATFORM OVERVIEW
  • Gainsight Platform

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  • See Value from Gainsight Faster

By Business Challenge
  • Scale and Efficiency

    Deliver outcomes without adding headcount.

  • Retention

    Predict churn and address risk.

  • Expansion

    Identify and align on expansion opportunities.

  • Visibility

    Get a complete picture of customer health.

  • Product Adoption

    Proactively guide users to value.

By Industry
  • Healthcare

    Deliver proactive, preventative care that enables you to retain and grow your customer base.

  • Education

    Manage learner's experience, and deliver educational outcomes.

  • Security

    Demonstrate value, manage your customers' experience, and deliver on your SLA commitments.

  •  
  • Gainsight Essentials

    Essential features and onboarding to help you start and scale with Gainsight in as little as two weeks.

By Team
  • Customer Success Empower and enable your CSMs.

  • Product Create elegant product experiences.

  • Customer Experience Identify trends across the customer journey.

  • Revenue and Sales Drive a high performing renewals process.

  • IT and Analytics Consolidate your Customer Data.

  • Executives Align on customer heath and opportunities.

  • Community Teams Build a modern customer community. New

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Lifecycle Management

The Lifecycle Management Element will help you create a consistent customer journey across all customer segments and lifecycle stages More consistent customer engagement and experience across all stages of the... read more →
  • December 21, 2022
  • rbalke

Onboarding Success Plan for New Customers

Build an effective Onboarding Success Plan for new customers to capture key success criteria and plan to deliver the same. Using KPI Survey, capture critical success criteria for your client.... read more →
  • December 21, 2022
  • rbalke

Success Planning

The Success Planning Element will help you prescriptively capture and understand your customers’ goals and deliver value: Understand your customers' business goals to consistently deliver value Proactively capture, monitor, and... read more →
  • December 21, 2022
  • rbalke

Executive Business Review

The customer journey is peppered with Moments of Truth. Create a consistent Executive Business Review process to help the customer appreciate the value that they’ve achieved and align on a... read more →
  • December 21, 2022
  • rbalke

Adoption Management

Adoption Management' Element drives meaningful customer engagement with your products and services by executing best-practice adoption plays and tracking the results. The Adoption Management Element includes processes to drive stronger... read more →
  • December 21, 2022
  • rbalke

Weekly Digest Emails

Send a weekly update to all your internal Gainsight users with details of their past activities and upcoming tasks within Gainsight. Weekly update Email template pre-configured with in-line reports that... read more →
  • December 21, 2022
  • rbalke

Welcome Email (Digital Led)

Automate your new customer welcome email once the deal is won, you assign the onboarding lead, and record the customer contacts who should receive the welcome.
  • December 21, 2022
  • rbalke

Adoption Playbooks

Implement reliable processes to address lagging product adoption, ensuring that your customers are able to achieve the outcomes they’re looking for. Trigger Calls to Action to provide your CSMs with... read more →
  • December 21, 2022
  • rbalke

Calculate ROI

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  • December 6, 2022
  • Kyle Burnett

NPS Survey Program

Gather Net Promoter Score (NPS) data from your customers and identify their likelihood to recommend. Solution also provides CTA's and Playbooks that cater to Promoter, Detractor, and Passive Response. Automated... read more →
  • December 6, 2022
  • Kyle Burnett

Recent Posts

  • The Ultimate Chief Customer Officer (CCO) Job Description
  • Digital Customer Success Strategies That Drive Expansion and Renewal
  • Hit the Ground Running With Gainsight Marketplace
  • Five Ways to Evolve With Gainsight in 2023
  • Need to Do More With Less? Try Digital Customer Success

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