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          • Gainsight Pulse

            Pulse isn’t just a conference—it’s where innovation meets community. The largest gathering of professionals dedicated to sparking revenue growth, building real connections, and turning ideas into action. Ready to put customers at the heart of your strategy? This is the place.

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          • Gainsight Pulse

            Pulse isn’t just a conference—it’s where innovation meets community. The largest gathering of professionals dedicated to sparking revenue growth, building real connections, and turning ideas into action. Ready to put customers at the heart of your strategy? This is the place.

            Check it Out
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Feb 27
A joyful person with braids makes a rock sign, smiling against a yellow background. Text bubble reads, "New Feature! Take the tour for insights into Customer Success." Inset images of two people and a line graph highlight the journey to understanding Black Voices.

Celebrating Black Voices in Customer Success With Gainsight

At Gainsight, our purpose is to be living proof that you can win at business while being Human-First. That’s why Diversity, Equity, and Inclusion (DEI) remains a top priority going into 2025. For Black History Month, we’d like to take the opportunity to shine a spotlight on some of our... read more →
  • February 27, 2025
  • Abigail Spear
  • No Comments
  • Gainsight on Gainsight
Feb 25
A smiling person in a pink shirt and glasses raises both fists in excitement. Behind them, a dotted line connects three circular photos of diverse individuals, each with different expressions, symbolizing the seamless AI-driven Sales-to-CS handoff. The word "Blog" sits in the top left on a gradient background.

Aligning Your Sales-to-CS Handoff in the Age of AI

“There is no such thing as a dumb question.” I disagree. Take this question I asked a customer in a CS kickoff call: “Can you walk me through the business outcomes you hope to achieve with our product?” Or worse: “Just confirming, did you buy the standard or … the... read more →
  • February 25, 2025
  • Adil Aijaz
  • No Comments
  • AI, CS Ops
Feb 21
A digital illustration features the Gainsight app icon on the left. On the right, a chat interface includes messages from Eric Rodriguez and Gainsight, using AI agents to discuss Customer Insights for a structured agenda in Executive Business Review meetings.

Gainsight’s AI Agent in Slack: Bringing Customer Insights to the Conversations That Matter

Getting Critical Customer Data to Everyone Who Needs It Teams are managing more customers, with higher expectations (internally or externally), and tighter budgets—yet no extra hands to keep up. Meanwhile, the pressure to be faster, stay ahead of risks, and prove value keeps climbing. The key to making smarter, more... read more →
  • February 21, 2025
  • Andrew Brown
  • No Comments
  • AI, Customer Success, Digital Strategy, Scale, and Efficiency
Feb 14
A person with curly hair, wearing sunglasses and a white sweater with colorful stripes, smiles with hands raised mid-dance. It's like Love at First Renewal against the blue backdrop, where abstract shapes combine perfectly with small icons of graphs and charts.

Finding the Perfect Match: Love at First Renewal with Digital Customer Success

It’s Valentine’s Day, and love is in the air. Let’s take a look at how you can delight your customers throughout their entire journey, effortlessly with digital tactics. That way, the love you show your customer accounts keeps you—and everyone else—smiling come renewal time. Ah, the renewal stage. Like a... read more →
  • February 14, 2025
  • Gainsight
  • No Comments
  • Customer Retention and Expansion, Customer Success, Digital Strategy, Scale, and Efficiency
Feb 10
A young man is smiling and looking at his phone, surrounded by icons of people in circles representing activities like chatting, networking, and analytics. "BLOG" appears in the top left corner on a pastel background, hinting at success through innovative business strategies.

The Ethics & Intelligence Behind Staircase AI

Customer Success Platforms (CSPs) can be a game-changer—or a total headache. For small companies, they often turn into expensive shelfware, bogging teams down before they’re ready. For larger businesses managing hundreds of accounts, they’re indispensable. So when’s the right time to invest in a CSP? That’s exactly why we acquired... read more →
  • February 10, 2025
  • Gainsight
  • No Comments
  • AI
Feb 07
Illustration of two people brainstorming, with a light bulb symbolizing an idea in the background. One person points at the light bulb, while the other smiles at a laptop displaying LMS features. A vase with flowers is on the side, suggesting thoughts beyond basics are needed for innovation.

Beyond Basics: LMS Features You Didn’t Know You Needed

Customer retention is won or lost in little moments throughout the customer journey. The details set the tone for how quarterly and executive business reviews will go, the way customers communicate to your team, and all the other important markers of a happy customer. One of the most impactful ways... read more →
  • February 7, 2025
  • Gainsight
  • No Comments
  • Digital Strategy, Scale, and Efficiency
Jan 31
Illustration of a person in a blue shirt and white pants sitting on a red chair, holding a smartphone. Nearby are a potted plant and side table. The background features abstract shapes in pink, blue, and yellow with "BLOG" and "Gen AI Market" labels in the corner.

AI for CS in 2025: Ensuring Security as New Players Enter the Gen AI Market 

AI has become an inextricable part of our daily lives, and the Customer Success (CS) industry is no exception. However, valid security concerns cropped up almost immediately about the use of Gen AI platforms during their development. In our April 2024 report, The State of AI in CS,  we found... read more →
  • January 31, 2025
  • Abigail Spear
  • No Comments
  • AI
Jan 27
Illustration of a Community Manager in a suit jumping joyfully with clenched fists. The purple background features colorful abstract shapes and a yellow burst behind the person, celebrating Community Manager Appreciation Day. The word "BLOG" is at the top left corner.

Celebrating Community Manager Appreciation Day at Gainsight

Happy Community Manager Appreciation Day! Today, we’re taking a moment to celebrate the incredible work of Community Managers, who play an essential role in building strong relationships with customers and fostering engagement strategies. Their efforts not only enhance customer experiences, but also drive business outcomes in powerful ways. At Gainsight,... read more →
  • January 27, 2025
  • Abigail Spear
  • No Comments
  • Uncategorized
Jan 23
Illustration of a person with long hair holding binoculars, looking at stylized web browser windows, embodying a visionary approach to Customer Success. A search bar is in the top left, and abstract shapes surround them. The green background features a blog label.

Customer Success, Recognized: Gainsight’s Journey to the Gartner® Magic Quadrant™ and What’s Next for CS in 2025

Gainsight recently announced that we were named a Leader in the first-ever Gartner® Magic Quadrant™ for Customer Success Management Platforms; Gainsight was positioned highest on the Ability to Execute axis and furthest on the Completeness of Vision axis. But before we talk about why we believe the Gartner recognition is... read more →
  • January 23, 2025
  • Jocelynn Stidham
  • No Comments
  • Executive Perspective
Jan 21
A group of four people sits around a table with a laptop, smiling and engaged in conversation, analyzing the 2024 CS Index. The setting appears to be an EMEA office. Blue and yellow graphic elements frame the image's corners, with a "Blog" label in the top left corner.

What the 2024 CS Index Means for EMEA

Every year, the value of Customer Success (CS) grows and not just in our hearts (although that does happen). Companies across EMEA prove year after year that they recognize the business value of CS by investing more resources and expanding CS team responsibilities. We surveyed companies across industries for the... read more →
  • January 21, 2025
  • Gainsight
  • No Comments
  • Customer Retention and Expansion, Digital Strategy, Scale, and Efficiency
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Recent Posts

  • Beyond Connections: The Strategic Advantages of Community Platforms
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  • How to Speak Your CRO’s Language: Proving the ROI of Customer Success
  • Preparing Your CS Team for AI: A Guide to Essential Skills and Training
  • Your Executive Assistant, Reimagined: How AI Helps You and Your Team Work Smarter

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