PulseCheck 2015 was absolutely amazing, with nearly 2000 people from around the world tuned-in - on average for nearly 4 hours(!) - to learn from experts in customer success who... read more →
On August 4th, we're hosting the Pulse Online Career Fair. It’s is a great opportunity for you to chat one-on-one with representatives from 20+ companies with open positions in Customer... read more →
We were planning last year’s (inaugural) PulseCheck virtual workshop on the heels of World Cup 2014 fever. Companies across the globe carried on with business as usual, but typically with... read more →
I have to admit, I’ve had my fair share of career crushes throughout my professional life. When I dreamed of becoming an investment banker, Michael Lewis was a major influence.... read more →
I had the opportunity to sit down with Neil Jain of Waterstone Management Group and ask him about the challenges and opportunities in bringing Customer Success to Hardware companies. Q. What... read more →
The hardware ecosystem is complex in many ways. Thousands of companies build and assemble hardware components to support networking, communications, storage, data management, electronics, and countless other technologies that the... read more →
Salesforce just announced that they have passed 3 million app installs from the AppExchange, the world's largest marketplace of business applications. Congratulations - an impressive milestone! No other company in... read more →
Customer success managers and leaders: Do any of these statements sound familiar to you? "The customer was upset during our kick-off because we asked them the same questions that the... read more →
For many companies, implementing “customer success” processes and capabilities is a relatively new concept. SaaS companies have been the early adopters of institutionalizing customer success as a core function –... read more →
As a die-hard Pittsburgh sports fan, I’ve learned to avoid the 617 area code Boston region in the months following their regular inevitable sports championship of one kind or another.... read more →