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PLATFORM OVERVIEW
  • Gainsight Platform

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By Business Challenge
  • Scale and Efficiency

    Deliver outcomes without adding headcount.

  • Retention

    Predict churn and address risk.

  • Expansion

    Identify and align on expansion opportunities.

  • Visibility

    Get a complete picture of customer health.

  • Customer Experience

    Align and improve CX at scale.

  • Product Adoption

    Proactively guide users to value.

By Industry
  • Healthcare

    Deliver proactive, preventative care that enables you to retain and grow your customer base.

  • Education

    Manage learner's experience, and deliver educational outcomes.

  • Security

    Demonstrate value, manage your customers' experience, and deliver on your SLA commitments.

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  • Gainsight Essentials

    Essential features and onboarding to help you start and scale with Gainsight in as little as two weeks.

By Team
  • Customer Success Empower and enable your CSMs.

  • Product Create elegant product experiences.

  • Customer Experience Identify trends across the customer journey.

  • Revenue and Sales Drive a high performing renewals process.

  • IT and Analytics Consolidate your Customer Data.

  • Executives Align on customer heath and opportunities.

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About Gainsight
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5 Customer Success Learnings from PulseCheck 2015

PulseCheck 2015 was absolutely amazing, with nearly 2000 people from around the world tuned-in - on average for nearly 4 hours(!) - to learn from experts in customer success who... read more →
  • July 24, 2015
  • Lincoln Murphy
  • 1 Comment
  • Pulse

What Type of CSM are You? Take the Customer Success Personality Quiz!

On August 4th, we're hosting the Pulse Online Career Fair. It’s is a great opportunity for you to chat one-on-one with representatives from 20+ companies with open positions in Customer... read more →
  • July 13, 2015
  • Sam Wheatley
  • No Comments
  • Customer Success 101, Pulse, _Customer Success

Feeling the PulseCheck Culture: No Facepaint Required

We were planning last year’s (inaugural) PulseCheck virtual workshop on the heels of World Cup 2014 fever. Companies across the globe carried on with business as usual, but typically with... read more →
  • June 6, 2015
  • Anthony Kennada
  • No Comments
  • Pulse

Gainsight Featured in 2015 Internet Trends Report

I have to admit, I’ve had my fair share of career crushes throughout my professional life. When I dreamed of becoming an investment banker, Michael Lewis was a major influence.... read more →
  • May 29, 2015
  • Nick Mehta
  • No Comments
  • _News and Press

A Q&A with Waterstone’s Neil Jain: Bringing Customer Success to Hardware

I had the opportunity to sit down with Neil Jain of Waterstone Management Group and ask him about the challenges and opportunities in bringing Customer Success to Hardware companies. Q. What... read more →
  • May 29, 2015
  • Sonam Dabholkar
  • No Comments
  • _Customer Success

How Different Hardware Companies Can Use Gainsight

The hardware ecosystem is complex in many ways. Thousands of companies build and assemble hardware components to support networking, communications, storage, data management, electronics, and countless other technologies that the... read more →
  • April 30, 2015
  • Sonam Dabholkar
  • No Comments
  • Uncategorized

Gainsight Celebrates Salesforce AppExchange’s 3 Million Installs

Salesforce just announced that they have passed 3 million app installs from the AppExchange, the world's largest marketplace of business applications. Congratulations - an impressive milestone! No other company in... read more →
  • April 28, 2015
  • Denyce Kehoe
  • No Comments
  • _News and Press

Knowledge Transfer Process in Customer Success Management

Customer success managers and leaders: Do any of these statements sound familiar to you? "The customer was upset during our kick-off because we asked them the same questions that the... read more →
  • April 22, 2015
  • Allison Pickens
  • No Comments
  • Gainsight on Gainsight, _Customer Success

Customer Success for Hardware Companies

For many companies, implementing “customer success” processes and capabilities is a relatively new concept. SaaS companies have been the early adopters of institutionalizing customer success as a core function –... read more →
  • April 7, 2015
  • Sonam Dabholkar
  • 1 Comment
  • Uncategorized

10 Things I Learned from the OpenView Ventures 2015 Customer Success Event

As a die-hard Pittsburgh sports fan, I’ve learned to avoid the 617 area code Boston region in the months following their regular inevitable sports championship of one kind or another.... read more →
  • March 2, 2015
  • Nick Mehta
  • 1 Comment
  • _Customer Success
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Recent Posts

  • The Path Beyond CSM
  • Our Top 3 Takeaways From the 2022 Gartner® Market Guide for Customer Success Management Platforms
  • Instagram Proves Product Experience Is Customer Experience
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  • Two Interview Questions Every Product Manager Must Prepare For

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