Companies that support open source software face stiff competition, with constant pressure on customer retention. As a result, Customer Success is a critical investment for open source players. In this...
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Does your customer organization often feel they have little insight into the customer’s experience during onboarding or a services engagement? Do you need a better method to keep sales, services...
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Note to Gainsight Customers: This post contains links to Vault Assets you can import directly into Gainsight. During our Pulse Europe conference, I moderated a dinner discussion among a group...
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Allison Pickens is VP of Customer Success & Business Operations at Gainsight Last week, I talked about how other departments can work more closely with Customer Success, to the benefit...
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Note to Gainsight Customers: This post contains links to Vault Assets you can import directly into Gainsight. How to manage renewals and expansion is one of the most hotly debated...
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Gainsight (and any good Customer Success tool) claims to help you end your days of customer fire-drills and replace them with sunny days of skipping through fields of daisies hand-in-hand...
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Customer Success Managers (CSMs) and Account Managers need to know everything about their customers that there is to know– in real time and all the time. With the constant flow...
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Tracey Bozzelli is the Director of Competitive initiatives at Blackbaud. Blackbaud, a $2 billion software and service organization, is a world-class supplier of software tools, financial services and fund raising/gift...
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You are a sales rep working for an innovative organization with a great product. You’ve just been involved in pitching an opportunity to new prospect. They turned you down in...
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Modern businesses rely on a vastly different methodology for creating revenue than their past counterparts. While the basic tenets of acquiring new customers, perfecting product and ensuring customer experience still...
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