Allison Pickens leads Customer Success at Gainsight. I’m excited to announce a new organizational structure for Customer Success at Gainsight. Our previous “post-sales” organizational structure consisted of separate Customer Success,...
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In my previous post we dug into how technology companies - large and small, young and old - account for the costs of Customer Success. The feedback we received was...
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This blog is the third of five based on anonymized discussions from CCO Summit 2016. Read the second here. Hiring a new CSM can feel a lot like hiring Batman....
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This blog is the second of five based on anonymized discussions from CCO Summit 2016. Read the first here. One of the biggest factors that has led to the explosion...
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Tom is a highly-motivated and innovative success leader, managing the Adobe eSign Services' International Client Success team in EMEA and APAC. Tom’s passion is seeking and deploying the next innovative...
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This blog is the first of five based on anonymized discussions from CCO Summit 2016. A SWOT analysis is a framework that companies and business school professors have been conducting...
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Allison Pickens is VP of Customer Success & Business Operations at Gainsight. The number-one question that keeps most VPs of Customer Success up at night is: “What’s the ROI...
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Allison Pickens is VP of Customer Success & Business Operations at Gainsight. Thanks to Kelly DeHart (Director of Customer Success) and other team members for contributing to this blog post...
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Many of the tools and processes that Customer Success Managers (CSMs) use in their daily jobs are there to gain efficiency –and are designed to help them serve a growing...
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“With the shift to a SaaS model, the connection between your customer’s success and YOUR success is much more direct and felt much more quickly.” – Ken Lownie, Ken Lownie...
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