TCV General Partner Dave Yuan is an old friend and colleague. We actually first met in college, but over the years I've turned to him for insight and advice. When...
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At Pulse 2016, SaaStr's Customer Success for Start-ups track was one of the most popular series of sessions in the entire conference. This is a transcript of a really valuable...
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Foreword By Dan Gamito After working with dozens of hyper-growth SaaS businesses, we've seen some fascinating patterns emerge. One of the patterns is that most Customer Success platform implementations take...
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I am excited to announce Gainsight’s latest product release that brings a fresh new user interface to our customers, makes Customer Success more personal with integrated video communication, and elevates...
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Allison Pickens is VP of Customer Success & Business Operations at Gainsight. The number-one question that keeps most VPs of Customer Success up at night is: “What’s the ROI...
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Allison Pickens is VP of Customer Success & Business Operations at Gainsight. Thanks to Kelly DeHart (Director of Customer Success) and other team members for contributing to this blog post...
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“With the shift to a SaaS model, the connection between your customer’s success and YOUR success is much more direct and felt much more quickly.” – Ken Lownie, Ken Lownie...
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Angela is the VP of Customer Success at SaaS vendor Reevoo in London. Prior to Reevoo she spent over 15 years at Oracle Corporation, most recently as a member of...
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A year ago, we undertook the challenge to reimagine our reporting and analytical capabilities. We realized that Gainsight has an abundant wealth of data across multiple dimensions of customer engagement...
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Last week, we announced our all-new integration with leading customer success management solution Gainsight to create a 360 degree of the customer engagement lifecycle. As a user of Clarizen, Gainsight...
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