Gainsight Software
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        • Gainsight Customer Success

          Unlock the power of the industry's #1 platform for net revenue retention.

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        • Customer 360 & HealthA holistic view of your customer relationships & health
        • Success Planning and PlaybooksBuild and automate customer journeys
        • Journey OrchestrationInitiate prescriptive workflows & drive desired outcomes
        • Revenue OptimizationUnlock expansion opportunities and run renewal processes
        • Customer FeedbackDrive NPS and voice of customer programs
        • Gainsight Product Experience

          Drive adoption, retention, and value realization through your product.

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        • AnalyticsGather data-driven user insights
        • In-App FeedbackCollect and act on meaningful survey feedback
        • EngagementsEngage users digitally, at scale
        • Gainsight Digital Hub

          One central hub for all customer needs.

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        • CommunityDrive engagement with Q&A and discussion boards
        • Knowledge BaseHelp & user-generated content that enables self-service
        • Product FeedbackGather user ideas & share product updates
        • Groups and EventsFoster relationships with interest-based groups & events
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        • By Use Case

        • Digital Customer SuccessScale effort and align teams using digital-led strategies.
        • HealthcareDeliver proactive, preventative care that enables you to retain and grow your customer base.
        • Start and Scale FastEssential features and onboarding to help you start and scale with Gainsight in as little as two weeks.
        • Scale and EfficiencyDeliver outcomes without adding headcount.
        • RetentionPredict churn and address risk.
        • ExpansionIdentify and align on expansion opportunities.
        • Product AdoptionProactively guide users to value.
        • By Team

        • Customer SuccessEmpower and enable your CSMs.
        • ProductCreate elegant product experiences.
        • Customer ExperienceIdentify trends across the customer journey.
        • Revenue and SalesDrive a high performing renewals process.
        • IT and AnalyticsConsolidate your Customer Data.
        • ExecutivesAlign on customer health and opportunities.
        • Community TeamsBuild a modern customer community.
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  • Resources
    • The Latest from GainsightWhat’s new? From blogs to webinars, to guides and more.
          • The Latest from Gainsight

          • Resources Library
          • Gainsight Blog
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          • Gainsight Glossary
          • Push to Production
          • Gainsight Essentials
          • Gainsight Essentials

            The Gainsight you know and love just got a whole lot easier. Start and scale with Gainsight - and go live in as little as two weeks! What are you waiting for?

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    • By TopicWe’ve got it all organized by Product, Customer Success, and Community.
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          • CS Ops Central
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          • Pulse 2023

            Pulse 2023 is more than software’s biggest conference on durable growth. It’s a celebration of ten years of joy, and an invitation to ask what if about a future that’s yet to be written.

            Check it Out
    • Customer ResourcesFind the Gainsight community, certifications, and documentation.
          • Customer Resources

          • Customer Community
          • Trainings & Certifications
          • Product Support
          • API & Developer Docs
          • Gainsight Digital Hub

            Create a single destination for your customers to connect, share best practices, provide feedback, and build a stronger relationship with your product.

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    • Industry ResourcesFind a job, discover Pulse, and learn what’s happening industry-wide.
          • Industry Resources

          • Customer Success Job Board
          • Pulse Plus
          • Pulse Conference
          • Pulse Library
          • Pulse 2023

            Pulse 2023 is more than software’s biggest conference on durable growth. It’s a celebration of ten years of joy, and an invitation to ask what if about a future that’s yet to be written.

            Check it Out
    • Essential GuidesIf it’s here, it’s essential knowledge on CS, PX, and community.
          • Essential Guides
          • Quarterly Business Reviews (QBRs)
          • Customer Success
          • Voice of the Customer
          • Customer Success Management
          • Customer Journey and Lifecycle
          • Professional Services Success
          • High Touch CS Management
          • Company-wide Customer Success
          •  
          • Recurring Revenue
          • Channel Partner Success
          • Reducing Churn
          • Budgeting for Customer Success
          • Product Analytics
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          • Product Management Metrics
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  • Login
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Gainsight Software
  • Products
    • Customer Success
      • Customer Success
      • Customer 360 & Health
      • Success Planning and Playbooks
      • Journey Orchestration
      • Revenue Optimization
      • Customer Feedback
    • Product Experience
      • Product Experience
      • Analytics
      • In-App Feedback
      • Engagements
    • Digital Hub
      • Digital Hub
      • Community
      • Knowledge Base
      • Product Feedback
      • Groups and Events
    • Platform
      • Gainsight Platform
      • Marketplace
      • See Value from Gainsight Faster
  • Pricing
  • Solutions
    • By Use Case
      • Digital Customer Success
      • Healthcare
      • Start and Scale Fast
      • Scale and Efficiency
      • Retention
      • Expansion
      • Product Adoption
    • By Team
      • Customer Success
      • Product
      • Customer Experience
      • Revenue and Sales
      • IT and Analytics
      • Executives
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  • Customers
  • Resources
    • The Latest from Gainsight
      • Resource Library
      • Gainsight Blog
      • Events and Webinars
      • Glossary
      • Push to Production
      • Gainsight Essentials
    • By Topic
      • CS Ops Central
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      • API & Developer Docs
    • Industry Resources
      • CS Ops Central
      • Customer Success Job Board
      • Pulse Plus
      • Pulse Conference
      • Pulse Library
    • Gainsight Essential Guides
      • Quarterly Business Reviews (QBRs)
      • Customer Success
      • Voice of the Customer
      • Customer Success Management
      • Customer Journey and Lifecycle
      • Professional Services Success
      • High Touch Customer Success Management
      • Company-wide Customer Success
      • Recurring Revenue
      • Channel Partner Success
      • Product-Driven Customer Success
      • Churn
      • Budgeting for Customer Success
      • Product Analytics
      • Customer Experience
      • Business Metrics
      • Choosing a Customer Success Solution
      • Product Management Metrics
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  • Login
    • Login to Gainsight CS
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Gainsight Professional Services

Who else knows Gainsight better than... Gainsight! Gainsight Professional Services is the strategy and technology consulting organization within Gainsight chartered to accelerate client's business goals through the delivery of best-in-class... read more →
  • February 13, 2023
  • Ryan Balke

CompleteCSM

CompleteCSM and Gainsight allow customer success teams to use human-first factors to maximize each customer moment to drive net revenue retention. Take your team from Good to Great with our... read more →
  • January 17, 2023
  • Ryan Balke

Wigmore IT Group

An independent consulting firm, born in the cloud, to help all subscription based businesses transform their revenue models. Founded by the team who launched Salesforce.com into Europe over 20 years... read more →
  • December 21, 2022
  • Ryan Balke

Success Lab

Success Lab Helps Japanese Companies Transform and Grow their Customer Success Success Lab helps Japanese companies transform and become customer-centric by helping them embrace customer success into their strategies, operations,... read more →
  • December 21, 2022
  • Ryan Balke

Accenture

Accenture is a leading global professional services company, providing a range of services and solutions in strategy, consulting, digital, technology and operations Combining unmatched experience and specialized skills across more... read more →
  • December 6, 2022
  • Kyle Burnett

Coastal Cloud

Coastal Cloud helps high growth businesses improve retention and increase revenue by building world-class Customer Success organizations. Coastal Cloud is a modern business and technology consulting firm that has partnered... read more →
  • December 6, 2022
  • Kyle Burnett

CSM Practice

Transform your organization with strategic Gainsight Customer Success Services from CSM Practice. CSM Practice is a management consulting & technology services firm. We partner with our clients' organizations by providing... read more →
  • December 6, 2022
  • Kyle Burnett

Growth Molecules

To create exponential growth, you need strategic programs, scalable systems, and enabled teams that lead customers to a path of proven value. Growth Molecules is a team of consulting professionals... read more →
  • December 6, 2022
  • Kyle Burnett

nCloud Integrators

Our Proven Gainsight Experience nCloud Integrators is the market leader in Gainsight implementations, Gainsight administration and Customer Success best practices - with customers ranging from Fortune 100 companies to Small... read more →
  • December 6, 2022
  • Kyle Burnett

Satrix

Satrix Solutions Delivers Customer Experience Programs to Improve Satisfaction, Retention, Expansion & Referrals. Satrix Solutions is a consultancy dedicated to furnishing our clients with insights they rely on to improve... read more →
  • December 6, 2022
  • Kyle Burnett
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Recent Posts

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  • Gainsight Continues Its Leadership Position in Customer Reviews
  • Top 10 Takeaways From Pulse 2023
  • Gainsight Pulse—Towards a Digital, Enterprise-wide Strategy for Customer Success

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